What are the responsibilities and job description for the Global Service Delivery Lead position at EOS?
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration
and Business IT Support services to some of the world's largest industry leaders, delivering
forward-thinking solutions based on multi-domain architecture. Customer satisfaction
and commitment to superior quality of service are our top business priorities, along with
investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global
simplicity with trusted transparency.
WHAT YOU WILL DO:
As the Global Service Lead, you will be responsible for the successful delivery of global
logistics and fulfillment operations across multiple regions, ensuring operational
excellence, service performance, and continuous improvement throughout the supply
chain network. You will lead a team of Logistics Coordinators responsible for executing
daily logistics activities while serving as the primary escalation point for internal
stakeholders, customers, carriers, freight forwarders, and third-party logistics providers
(3PLs).
This role combines operational leadership, people management, analytics oversight,
vendor governance, and strategic program execution. The Global Service Lead will drive
KPI performance, develop scalable processes, identify cost-saving opportunities, support
network optimization initiatives, and champion automation programs that improve
efficiency and customer experience.
This is a full-time, onsite position at the assigned facility during standard business hours.
KEY RESPONSIBILITIES:
Team Leadership & Service Delivery
- Lead, coach, and develop a global team of Logistics Coordinators supporting
- Establish performance expectations, provide regular feedback, and conduct
- Serve as the primary escalation point for critical logistics issues, customer
- Ensure consistent execution of logistics processes and adherence to established
- Allocate resources and workload across the team to ensure optimal coverage and
- Drive a culture of accountability, customer service, continuous improvement, and
- Develop and maintain training materials, onboarding programs, and operational
Global Logistics & Fulfillment Operations
- Oversee daily logistics activities, including parcel, air freight, ocean freight, and
- Ensure shipments are processed accurately and within established service-level
- Monitor end-to-end shipment activity and proactively manage logistics exceptions.
- Provide operational guidance and decision-making support for customs, trade
- Ensure timely resolution of shipment delays, customs hold, delivery failures,
- Maintain visibility of global logistics operations and drive corrective actions when
KPI Management, Reporting & Analytics
- Develop, maintain, and continuously improve operational KPI frameworks and
- Review daily, weekly, monthly, and quarterly operational performance reports.
- Analyze logistics data to identify trends, root causes, risks, and opportunities for
- Lead business reviews with internal stakeholders and logistics service providers.
- Partner with Program Coordinators and analysts to ensure reporting accuracy and
Strategic Planning & Continuous Improvement
- Support the design and optimization of a global logistics network capable of
- Identify and implement transportation, inventory, and process improvements that
- Drive standardization of logistics and supply chain processes across global regions.
- Lead root-cause investigations and corrective action plans for recurring operational
- Establish and maintain standard operating procedures (SOPs), process
- Manage operational improvement projects from planning through implementation.
Automation & Digital Transformation
- Lead implementation and adoption of logistics technology solutions and
- Support integration of Salesforce Service Cloud, AfterShip, PandoAI, WMS, TMS,
- Partner with business intelligence and engineering teams to develop scalable
- Identify opportunities to reduce manual effort through workflow automation and AI
ESSENTIAL CRITERIA:
- Minimum of five years' experience in logistics, supply chain, transportation,
- Minimum of two years' experience leading teams in a logistics or supply chain
- Proven experience managing global logistics operations involving parcel, air, ocean,
- Strong understanding of freight forwarding, customs processes, trade compliance,
- Knowledge of Dangerous Goods (DG), international trade compliance, and customs
- Experience managing third-party logistics providers (3PLs), carriers, and vendor
- Strong analytical skills with experience utilizing operational data to drive decision
- Experience developing and managing KPIs, SLAs, operational dashboards, and
- Demonstrated success leading cross-functional projects and continuous
- Excellent communication, stakeholder management, and leadership skills.
- Ability to effectively prioritize competing priorities in a fast-paced global
DESIRABLE CRITERIA:
- Bachelor's degree in supply chain management, Logistics, Business Administration,
- Experience supporting New Product Introduction (NPI) logistics programs.
- Experience with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau,
- Experience leading global teams across multiple regions and time zones.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#IND
#LI-Onsite
#INDNAMER
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick LeaveSalary : $80,000