What are the responsibilities and job description for the Field Service Engineer, Northeast Region position at EOS?
Title: Field Service Engineer (Metals), Northeast
Responsible Manager: Service Manager, Northeast
Location: Londonderry, New Hampshire We are looking for an experienced, energetic and motivated Field Service Engineer to join our team.
As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.
Your Mission
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
Responsible Manager: Service Manager, Northeast
Location: Londonderry, New Hampshire We are looking for an experienced, energetic and motivated Field Service Engineer to join our team.
As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.
Your Mission
- Installation of equipment at customer’s facility to ensure full functionality according to EOSspecifications.
- Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
- Perform preventative maintenance procedures for customer’s equipment within thescheduled time.
- Timely, accurate submission of all service documentation according to EOS proceduresand guidelines.
- Cooperate in projects such as training, documentation, and exhibition installations.
- Work closely with 2nd Level Support to ensure local install base is maintained to companystandards.
- Communicate and maintain service records and field service reports.
- Manage EOS service tools and spare parts inventory to ensure accurate inventory ofassigned company assets.
- Minimum 2-3 years of experience in servicing industrial equipment.
- Certified technician or skilled worker in electrical engineering technology.
- Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
- Thorough product knowledge on industrial lasers and axis motion systems.
- Skilled in using written, oral, schematic and diagram engineering instructions.
- Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
- Availability to work irregular shifts, including evenings and weekends.
- Ability to work independently as well as within a team.
- Professional appearance and conduct, with good communication skills.
- Willingness to travel extensively, including international travel.
- Valid driver’s license and passport.
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.