What are the responsibilities and job description for the Front Office Manager position at EOS Hospitality?
Job Details
Description
- Understands and upholds Chico's Mission, Employment Guidelines, policies and procedures.
- Understands and follows all management policies and promotes Chico culture.
- Oversee the daily operations of the Front Office/Reservations department.
- Ensure exceptional guest service is consistently delivered.
- Manage Front Office/Reservations staff, including hiring, training, and scheduling.
- Implement and monitor policies and procedures to maintain workplace standards.
- Coordinate with other departments to facilitate smooth operations.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain occupancy and room rates to optimize revenue.
- Assist in preparing the department budget, and manage the budget accordingly
- Conduct regular staff meetings and performance evaluations.
- Ensure compliance with health and safety regulations.
- Monitor key performance metrics and develop improvement strategies.
- Oversee inventory management for front office supplies.
- Is responsible for handling escalated Guest or Employee issues as needed
- Is responsible for working alongside team members as scheduled.
- Will act as MOD as needed.
- Assists with on-boarding/training new employees.
- Communicates staff issues to Managers, including coaching and discipline, in an ongoing, consistent manner. Addresses conflicts privately and uses proper documentation.
- Assists in monitoring job satisfaction and individual development of staff.
- Follows department training on all duties and tasks.
- Answers telephone calls from guests seeking to make or cancel reservations.
- Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information.
- Answers guest requests for any special needs while in-house.
- Is responsible for accurate accounting of cash drawers and other accounting processes.
- Is responsible for daily opening and closing procedures.
- Is responsible for following protocol for call-in and/or covering shifts.
- Is responsible for adhering to departmental dress code and personal hygiene standards.
- Is responsible for maintaining cleanliness and organization in departmental work area
- Is responsible for Front Desk Gift Shop (including inventory, ordering, invoicing, etc.)