Sales Support Analyst

Bring your energy, your Excel skills, and your love of helping others win! As a Sales Support Analyst at EO Johnson Business Technologies, you’ll be the operational backbone of our Imaging Division - keeping deals moving, customers happy, and data sharp and accurate.

You’ll partner with Account Executives, the Sales Manager, and our Service team to coordinate new Managed Print Services (MPS) implementations and support existing programs. From pricing and proposals to onsite walkthroughs and installations, you’ll make sure every detail is covered and every customer interaction reflects our commitment to excellence.

PRIMARY RESPONSIBILITIES

• Knowledge of leasing operations, which includes the credit application process, legal documentation, buyouts, etc
• Composes and maintains presentations, documents, and reports
• Assists and tracks sales promotions and leads
• Supports the sales team to answer their questions related to customer issues inquiries
• Maintains customer database; update customer information, enter sales’ activity, schedule follow-up visit, distribute weekly call lists, prepare distribution lists for marketing blasts, and cross-reference database with other other member lists

• Arranges, enters and reports on meter usage from physical walkthroughs of customer sites
• Creates and maintains site maps/floor plans of equipment location of customer sites electronically
• Interviews end users and management to gather data about inefficiencies while maintaining account relationships and building customer confidence and satisfaction
• Assists in the MPS RFP response, proposal document and presentation
• Manages complex spreadsheets calculating cost of operation of office equipment, as well as new equipment pricing, service rates, lease buyouts and other data that would impact pricing
• Prepares accurate documents to forward for billing and contract creation in an electronic format
• Occasionally attends Strategic Business Review meetings to oversee all aspects of the MPS program to ensure customer satisfaction, report any challenges, issues related to the program to management with recommended solution for remediation
• Facilitates new equipment orders as well as coordinating delivery, setup, and training schedules for MPS installations
• Develops an understanding of basic office protocol as it pertains to school districts, county governments and general businesses
• Participates in all sales meetings requested by sales management
• Schedules and organizes complex activities such as meetings, travel, video conferencing and department activities for all members of the office
• Liaison between EO Johnson and the outside organizations that we support
• Performs additional administrative assistance and duties, as needed

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• Associate’s Degree or minimum of 2 years’ experience in sales, business administration, technology, or customer service related field
• Strong computer skills in Microsoft Excel, Word, PowerPoint, Teams and Outlook

PREFERRED EDUCATION & EXPERIENCE

• 3 years’ experience in sales, business administration, technology, MPS experience or customer service related field
• Familiar with Microsoft Visio software

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Willingness to learn about how our products and services work
• Strong interpersonal skills, positive attitude, and high energy level
• Effective time management and organizational skills
• Ability to prioritize multiple tasks and deadlines in a fast-paced environment
• Ability to work independently as well working in a team-oriented, collaborative environment
• Demonstrate company values, including a high level of professionalism in every aspect of conducting business (i.e. dress, groom, communicate)
• Exceptional written and oral communication skills

• Experience or demonstrated ability to explain, troubleshoot and resolve basic administrative issues pertaining to orders, products and services
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Exceptional attention to detail and accuracy in data entry, documentation, and reporting

TRAVEL REQUIREMENTS

• Must have a valid driver’s license
• Maintains a good driving record
• This position requires driving frequently

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit and have repetitive movement (fine motor like typing, writing, keyboarding, filing). The employee frequently is required to walk and stand.  The employee is occasionally required to reach shoulder height, above and below shoulder height, pull or push 50 pounds or more, lift or carry up to 50 pounds, crawl, kneel, bend/stoop/crouch, and twist/turn. 

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

EO Johnson Business Technologies offers a competitive compensation and benefits package.  Benefits for full-time EO Johnson employees include:

• Competitive compensation
• Vacation and self/family care days
• Parental leave
• Medical, dental, vision and life insurance
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing with match
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

EO Johnson Business Technologies has an online employment application.  In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com.

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register.  Returning applicants will only need to provide their email address and password.

ABOUT EO JOHNSON BUSINESS TECHNOLOGIES

At EO Johnson Business Technologies, we live by one promise: to make your business better. As a world-class business technologies and managed IT services leader, EO Johnson also provides managed print services, secure document management, scanning, business process improvement, production print and wide format equipment.  

With ten offices throughout the Midwest, thousands of valued customers, and more than 67 years of delivering world-class service, we can help you work smarter, not harder. Learn more about how our experts can help you achieve your business goals, manage your networks, grow your business and serve your customers: www.eojohnson.com.

EQUAL EMPLOYMENT OPPORTUNITY

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.