Intern - IT

Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks. As a Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization. Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration.

Apply now and unlock your potential with us!

JOB SUMMARY

The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You’ll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level. 

PRIMARY RESPONSIBILITIES

• Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
• Builds rapport with customers and digs into the details of their problems
• Prioritizes and schedules problems, and escalates where necessary to more experienced technicians
• Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved
• Uses diagnostic utilities to troubleshoot problems
• Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems
• Familiarizes yourself with software and hardware used and supported by the organization
• Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Follows up with customers after resolving their requests
• Develop help sheets and FAQs users
• Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• Must be in second year of an information technology program

PREFERRED EDUCATION & EXPERIENCE

• Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server 2008-2016, Microsoft Office

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Effective prioritization and execution sills, even under pressure
• Exceptional customer service orientation
• Experience working in a collaborative, team-oriented environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

HOW TO APPLY

Locknet Managed IT Services has an online employment application.  In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.locknetmanagedIT.com.

If this is the first time you have applied for a position with Locknet Managed IT Services, you will be asked to register.  Returning applicants will only need to provide their email address and password.

ABOUT LOCKNETÒ MANAGED IT SERVICES, AN EO JOHNSON COMPANY

Locknet Managed IT, an EO Johnson company, stands as one of the nation's premier managed service providers (MSP) and managed security service providers (MSSP). Specializing in strategic cybersecurity, Locknet offers a comprehensive suite of solutions tailored to meet the unique needs of small and mid-market clients across various industries. With a presence in Minnesota, Wisconsin, and Iowa, Locknet has been delivering world-class technology strategies to the Midwest for over 30 years, founded on the promise of keeping Your Network. Safe.

Locknet provides a wide range of managed security and network management services, including technology assessments, cloud services, advanced managed security, end-user support, server and PC management, private-cloud backup, data center services, and more. Locknet is UCS/SOC 2 Type II audited and an FFIEC examined TSP, ensuring clients enjoy the highest level of trust and peace of mind. Discover more at locknetmanagedit.com

EQUAL EMPLOYMENT OPPORTUNITY

Locknet Managed IT Services, an EO Johnson Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.