What are the responsibilities and job description for the Customer Service Representative position at Enza Zaden?
Location: Salinas, CA
Schedule: Full-Time, Exempt
Job Title: Customer Service Representative – Subsidiary
Reports To: Team Lead Customer Service
About The Role
This role delivers excellent customer service by managing the end‑to‑end order flow while exercising independent judgment and supporting customer service policies, departmental initiatives, and cross‑functional collaboration.
Key Responsibilities
Order Flow Oversight & Cross-Functional Coordination
Required Experience
The following information is provided in good faith as a general description of the pay range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, and other objective job-related factors.
Estimated Starting Salary Rate: $70,000 - $80,000. The starting salary is offered in good‑faith, based on role level, skill, qualifications and local market data.
Enza Zaden offers a comprehensive benefits package for full-time employees, including:
Enza Zaden as your employer
With more than 3,000 passionate team members across the world, we're on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: vegetables with better taste, better yields, and better resistance. On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together, and everyone’s contribution is valued. Throughout our 86 years, our family values, passion, independence and our focus on innovation have truly set us apart. Over 480 million people are eating our vegetables every day, something we are very proud of! Our passion isn't just a trademark; it's our driving force, propelling our rapid growth. If you're ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.
What Can You Expect From Us
As a family-owned company, we support you to thrive in all areas of life, so that you can be successful inside and outside of work.
We aspire to be a good employer that cares for our employees, both during and after their careers at Enza Zaden.
Our Commitment to Accessibility
Enza Zaden is committed to providing an inclusive and accessible recruitment experience. If you require accommodations during the selection process, please let us know.
Equal Employment Opportunity
Enza Zaden is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Schedule: Full-Time, Exempt
Job Title: Customer Service Representative – Subsidiary
Reports To: Team Lead Customer Service
About The Role
This role delivers excellent customer service by managing the end‑to‑end order flow while exercising independent judgment and supporting customer service policies, departmental initiatives, and cross‑functional collaboration.
Key Responsibilities
Order Flow Oversight & Cross-Functional Coordination
- Oversees and manages the full order flow, including customer creation, order entry, batch allocation, open order management, invoicing, credits, and order prioritization.
- Ensures effective communication and coordination with supply chain and internal stakeholders to secure timely and accurate order delivery.
- Acts as the primary point of contact for internal and external customers regarding products, sales terms and pricing, order status, availability, delivery timelines, and regulatory requirements.
- Provides timely and accurate feedback to internal and external stakeholders to support service continuity and issue resolution.
- Owns the administrative management of assigned complex accounts, exercising independent judgment in prioritizing orders, resolving complex issues, and recommending appropriate commercial or logistical approaches.
- Independently evaluates exceptions to standard processes and determines appropriate actions or escalation paths.
- Represents Customer Service in cross-functional discussions affecting complex customers or departmental operations.
- Ensure compliance with phytosanitary standards and documentation requirements for all shipments.
- Collects, administers, and analyzes customer and sales data to support decisions related to sales terms, pricing, fees, and commercial conditions.
- Creates and maintains the price catalogue and exchanges information to align on financial and invoicing matters.
- Creates, monitors, and follows up on the enhancement plan in coordination with Sales, Planning, and other stakeholders.
- Execute sales support activities and sales promotion activities.
- Leads or plays a key role in special projects and departmental initiatives as assigned, including process improvement, system enhancements, policy development, and cross-functional coordination.
- Provides guidance and functional support to less experienced Customer Service Representatives, sharing best practices and promoting consistent policy application.
- Operates effectively in more complex markets or larger geographical regions, applying experience and judgment to varied customer and operational scenarios.
Required Experience
- Higher professional education (Bachelor / College) working and thinking level OR
- A minimum of 5 years of relevant work experience.
- Ability to work with automated systems
- Proficient in the use of Excel and Outlook.
- Proficient in English, written and spoken is an advantage.
- A valid driver’s license.
- Must be an eligible driver under our insurance policy.
- May work under time pressure during peak activities or emergencies.
- Ability to lift, carry, push, and move items up to 25 - 30 lbs.
- Occasional reaching, bending, or stooping will be necessary to manipulate plants in the field.
The following information is provided in good faith as a general description of the pay range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, and other objective job-related factors.
Estimated Starting Salary Rate: $70,000 - $80,000. The starting salary is offered in good‑faith, based on role level, skill, qualifications and local market data.
Enza Zaden offers a comprehensive benefits package for full-time employees, including:
- Medical, dental, and vision plans
- Life & disability insurance
- 401k Retirement plan with employer match
- Paid personal and volunteer time off
- Monthly fitness reimbursement
- Eligible for discretionary bonus plan.
- Employee Assistance Program (EAP)
Enza Zaden as your employer
With more than 3,000 passionate team members across the world, we're on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: vegetables with better taste, better yields, and better resistance. On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together, and everyone’s contribution is valued. Throughout our 86 years, our family values, passion, independence and our focus on innovation have truly set us apart. Over 480 million people are eating our vegetables every day, something we are very proud of! Our passion isn't just a trademark; it's our driving force, propelling our rapid growth. If you're ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.
What Can You Expect From Us
As a family-owned company, we support you to thrive in all areas of life, so that you can be successful inside and outside of work.
We aspire to be a good employer that cares for our employees, both during and after their careers at Enza Zaden.
- Active partnership in your professional development (personal growth).
- Tailor-made leadership development programs and global e-learning platform.
Our Commitment to Accessibility
Enza Zaden is committed to providing an inclusive and accessible recruitment experience. If you require accommodations during the selection process, please let us know.
Equal Employment Opportunity
Enza Zaden is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Salary : $70,000 - $80,000