What are the responsibilities and job description for the Customer Service Representative III position at US MED- EQUIP LLC?
Job Description
Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.
Job Responsibilities
• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Train Team Leaders at new or existing branches
• Responsible for the completion of company paperwork and electronic data entry
• Responsible for using company computer system to complete customer orders and manage inventory
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including the wearing of company uniform
• Safely drive and maintain company vehicles
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivers, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned
Preferred Education/Experience
•High School Graduate or equivalent
•Valid driver’s license and good driving record for the past 3 years
•4 to 6 years of relative industry experience or 18 months of USME CSR II experience
Skills & Abilities
•Ability to provide excellent customer service to professionals in the healthcare industry
•Ability to use our company portal daily to manage equipment maintenance orders and deliveries
•Ability to travel for trainings
•Ability to work multiple shifts, including on-call as needed
•Able to read and write in English and perform math calculations
•Able to work unsupervised•Excellent communication skills
•Lift up to 75 lbs. and push/pull up to 150 lbs.
•Ability to pass a DOT certification/physical