What are the responsibilities and job description for the Front Office Supervisor position at EnVue, Autograph Collection by Marriott &...?
Front Office Supervisor
EnVue, Autograph Collection & Residence Inn by Marriott
Weehawken, NJ
Join Our Team
EnVue, Autograph Collection and Residence Inn by Marriott are seeking an energetic, service-driven Front Office Supervisor to lead our Front Desk team. This position is responsible for ensuring exceptional guest service, supporting daily front office operations, coaching associates, and maintaining Marriott brand standards across our dual-branded hotel.
If you have Marriott front office experience, enjoy leading a team, and thrive in a fast-paced hotel environment, we'd love to hear from you.
Responsibilities
- Supervise daily Front Office operations and ensure smooth shift execution.
- Lead, coach, motivate, and support Front Desk associates.
- Deliver exceptional guest service while resolving guest concerns promptly and professionally.
- Assist with scheduling, training, onboarding, and performance coaching.
- Ensure compliance with Marriott brand standards, cash handling procedures, and hotel policies.
- Monitor arrivals, departures, VIP guests, room inventory, and guest requests.
- Coordinate with Housekeeping, Engineering, Sales, and other departments to ensure seamless operations.
- Perform Front Desk duties including guest check-in/check-out, billing adjustments, and reservations as needed.
- Support Manager on Duty responsibilities when assigned.
Qualifications
- Minimum 1 year of hotel Front Office supervisory or leadership experience.
- Minimum 1 year of hands-on experience using Marriott FSPMS and FOSSE PMS systems (required).
- Marriott brand experience strongly preferred.
- Excellent communication and guest recovery skills.
- Strong leadership, organizational, and problem-solving abilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Proficient with Microsoft Office and hotel operating systems.
What We're Looking For
- Positive attitude and professional appearance.
- Passion for hospitality and creating memorable guest experiences.
- Ability to lead by example in a fast-paced environment.
- Strong attention to detail and commitment to operational excellence.
Benefits
- Competitive compensation
- Marriott Hotel Discounts Worldwide
- Paid Time Off
- Medical, Dental & Vision Insurance
- 401(k)
- Career growth opportunities within a growing hospitality organization
- Employee recognition programs
Job Type: Full-time
Schedule:
- 8-hour shifts
- Evenings, weekends, and holidays as business demands require
Experience Required:
- Marriott FSPMS: Minimum 1 year (Required)
- Marriott FOSSE: Minimum 1 year (Required)
- Hotel Front Office Leadership: Minimum 1 year (Required)
Pay: $27.00 - $29.00 per hour
Work Location: In person
Salary : $27 - $29