Front Office Manager

Front Office Manager

EnVue, Autograph Collection & Residence Inn by Marriott
Weehawken, NJ

Join Our Leadership Team

EnVue, Autograph Collection and Residence Inn by Marriott are seeking an experienced, results-driven Front Office Manager to lead the Front Office operations of our dual-branded hotel. This leadership role is responsible for delivering exceptional guest experiences, developing a high-performing front office team, and ensuring operational excellence while maintaining Marriott brand standards.

The ideal candidate is a hands-on leader with Marriott experience who thrives in a fast-paced environment, is passionate about guest satisfaction, and has a proven ability to lead, coach, and develop associates.

Key Responsibilities

• Oversee all Front Office operations, including Front Desk, Guest Services, Night Audit, and Bell Services (where applicable).
• Recruit, train, coach, and develop Front Office Supervisors and Front Desk Agents.
• Ensure exceptional guest service and resolve escalated guest concerns promptly and professionally.
• Manage scheduling, labor productivity, payroll, and staffing levels.
• Monitor daily arrivals, departures, VIP guests, room inventory, and room availability.
• Ensure compliance with Marriott brand standards, operating procedures, and guest service expectations.
• Conduct daily stand-up meetings and communicate operational priorities.
• Partner with Housekeeping, Engineering, Sales, Food & Beverage, and Revenue Management to maximize guest satisfaction and operational efficiency.
• Analyze guest satisfaction scores, online reviews, and operational reports to identify opportunities for improvement.
• Maintain accurate cash handling, credit card compliance, and audit procedures.
• Prepare reports, forecasts, and departmental performance metrics.
• Support Manager on Duty responsibilities as required.

Qualifications

• Minimum 3 years of hotel Front Office leadership experience, including at least 1 year as a Front Office Manager or Assistant Front Office Manager.
• Minimum 2 years of hands-on experience with Marriott FSPMS and FOSSE (required).
• Marriott brand experience strongly preferred.
• Proven leadership experience managing and developing front office teams.
• Strong knowledge of hotel operations, guest service standards, and revenue optimization.
• Excellent communication, conflict resolution, and decision-making skills.
• Proficient in Microsoft Office and hotel management systems.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call responsibilities as business demands require.

Preferred Qualifications

• Experience managing operations within a full-service Marriott hotel or dual-branded property.
• Strong understanding of Marriott guest satisfaction metrics and service recovery.
• Experience improving operational performance and guest satisfaction scores.

What We're Looking For

• A hands-on leader who leads by example.
• Passion for delivering exceptional guest experiences.
• Strong organizational and time management skills.
• Ability to build, motivate, and retain high-performing teams.
• Professional, dependable, and results-oriented.

Benefits

• Competitive salary
• Annual performance bonus opportunity
• Marriott Hotel Discounts Worldwide
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k)
• Professional development and leadership training
• Career advancement opportunities within a growing hospitality organization

Job Type: Full-time

Schedule:

• Primarily day shifts with flexibility to work evenings, weekends, holidays, and on-call as operational needs require.

Required Experience:

• Front Office Management: 3 years
• Marriott FSPMS: 2 years
• Marriott FOSSE: 2 years
• Marriott hotel experience

EnVue, Autograph Collection & Residence Inn by Marriott are Equal Opportunity Employers committed to fostering a diverse and inclusive workplace where every associate has the opportunity to succeed.

Pay: $70,000.00 - $78,000.00 per year

Work Location: In person

Salary : $70,000 - $78,000