Lead Agent, Premium Services Greeter/VIP Driver

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate - $30.15 / hr with $1.75 / hr lead premium

Responsibilities

How will you make an impact?  

Responsibilities:

• Provide extraordinary customer service to high caliber passengers.
• Ability to sit or stand for long periods of time.
• Ability to work in various inclement weather conditions.
• Responsibility of ensuring our passengers and luggage are transported safely between the terminal and aircraft.
• Responsible for operating vehicles in various weather and visibility conditions
• Vehicles are driven in areas congested with aircraft, as well as moving and stationary vehicles and equipment
• Lead Agents must demonstrate leadership skills and training ability
• Responsible to management to coordinate of the overall operation within assigned functional area
• They may conduct agent observations and associated activities
• Administers local training such as on the job training with new hires
• Responsible for scheduling and manpower utilization
• Maintains supplies, inventory, and control logs
• Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
• Lead Agents will assist management in the completion of administrative duties, perform agent work as required and acts as company representative when assigned

Qualifications

Who we are looking for?

Requirements:

• Minimum age of 18.
• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
• Driver’s License required
• High school diploma or GED equivalent.
• Ability to lift up to 75 lbs.
• Willing and able to work rotating shifts including nights, holidays, weekends, and days off
• Flexible to work additional hours with short notice when operationally necessary
• Possess the legal right to work in the United States.
• Must be able to read, write, fluently speak, and understand the English language.
• One year of previous customer service experience preferred.
• Previous working experience transporting passengers preferred.
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.