Technical Documentation Support Engineer

Technical Documentation Support Engineer

Location: North Carolina

Fulltime Hire

Job Summary

We are seeking a Technical Documentation Support Engineer to support site engineering documentation, drawing management, and technical document control activities. The ideal candidate will have experience with AutoCAD, Teamcenter/PLM systems, technical document repositories, and engineering drawing management. Experience within the FMCG manufacturing environment is highly preferred.

Key Responsibilitie

sTechnical Documentation Managemen

• tMaintain the site's Technical Documentation SharePoint repository
• .Serve as Site Administrator for drawing check-in/check-out processes, process safety studies, and project documentation
• .Monitor, maintain, and support Tech Doc-related software and programs
• .Manage equipment, panel numbering systems, and assign identification numbers for site equipment
• .Ensure technical documentation capabilities and tools meet site requirements
• .Coordinate with Project Managers to ensure project documentation is properly submitted, stored, and archived upon project completion
• .Provide graphic support, plotting, printing, and lamination services for site presentations and engineering documentation
• .Supply engineering drawings and technical documents as required by site personnel
• .Communicate with internal stakeholders and external engineering vendors regarding drawing control processes
• .Support Spider account setup and administration for site users
• .Submit, monitor, and resolve Spider-related ServiceNow tickets
• .Perform FLC mapping activities for new FLC locations
• .Upload project documentation, equipment manuals, and vendor drawings into the Spider system
• .Demonstrate the ability to author, manage, and update documents and drawings within Spider
• .Develop, update, and maintain DSOPs related to technical documentation processes
• .Maintain inventory for printing and lamination services

.Site Drawing & Engineering Suppor

• tAct as the Single Point of Contact (SPOC) for on-site drawing updates
• .Maintain and update Site Master Plan drawings
• .Maintain and update Site Drain Master Plan drawings
• .Support 3D model uploads on a project basis, including future intelligent model integration
• .Provide engineering drafting and layout update support for site projects
• .Perform minor engineering drawing modifications and updates as needed

.Meetings & Collaboratio

• nParticipate in regular Business Unit Global Technical Documentation community meetings
• .Collaborate with cross-functional teams to promote technical documentation integration across site operations
• .Attend weekly Spider Teamcenter user meetings regarding releases and version updates
• .Participate in monthly Spider Health Check meetings to provide site updates and action plans
• .Engage in Spider Technical Documentation Administrator meetings to share best practices and site learnings

.Training & Complianc

• eConduct monthly AWC (Spider) training sessions for employees
• .Obtain vendor training to maintain and enhance drawing management skills
• .Update Spider consumer and author training materials based on new releases and features
• .Perform Spider administrator and user access audits to ensure IT security compliance

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Required Skills & Qualificatio

nsTechnical Skil

• lsStrong proficiency in AutoCAD for updating site drawings, layouts, and master plan
• s.Functional understanding of Teamcenter and Product Lifecycle Management (PLM) system
• s.Knowledge of engineering drawing control processes and document management system
• s.Basic understanding of 3D modeling software and file conversion to DWG forma
• t.Experience with SharePoint document repositorie
• s.Familiarity with ServiceNow ticketing system
• s.Strong documentation, organization, and records management skill

s.Preferred Qualificatio

• nsExperience in FMCG (Fast-Moving Consumer Goods) manufacturing environment
• s.Experience managing engineering documentation and drawing control system
• s.Exposure to Spider, Teamcenter AWC, or similar document management platform
• s.Ability to coordinate with engineering teams, project managers, and external vendor

s.Soft Skil

• lsStrong communication and stakeholder management skill
• s.Excellent attention to detail and document accurac
• y.Ability to manage multiple priorities and meet deadline
• s.Strong problem-solving and organizational skill

s.Educati

• onBachelor’s degree in engineering, Technical Documentation, Drafting Technology, or a related technical discipline preferre
• d.Equivalent relevant industry experience may be considere