Billing Coordinator

Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Billing Coordinator to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!

Our client is looking for a detail-oriented and proactive Billing Coordinator to join a fast-paced, collaborative team. In this role, you’ll play a central part in day-to-day operations, ensuring accurate and timely billing across a wide range of service work. You’ll navigate multiple billing platforms, partner with cross-functional teams, and contribute directly to profitability by identifying ways to improve margins and streamline processes. If you’re a strong problem-solver who takes pride in accuracy and thrives in a dynamic environment, this is a great opportunity to make a meaningful impact and help drive business success.

Key Responsibilities:

• Review and validate all invoices for accuracy, including labor, materials, refrigerant, and miscellaneous charges; confirm quoted margins, correct service order type, and ensure purchase orders are in place when required.

• Verify that all costs are captured on the work order prior to billing and that materials are marked as received in the system.

• Process all billing— including agreement billing— within 48 hours, ensuring items marked “ready for billing” are handled promptly.

• Ensure compliance with customer-specific billing requirements, including formatting, line items, charges, and supporting documentation; maintain updated records of these requirements.

• Prepare and submit daily invoice batches for management review and post approved batches in a timely manner.

• Distribute invoices via email, mail, or third-party billing portals, utilizing various systems as required.

• Serve as a liaison between Service Management, Accounts Receivable, and customers to resolve billing discrepancies efficiently.

• Partner with Accounts Receivable to process credits and support account reconciliations.

• Communicate with technicians to clarify material usage and billing details, minimizing errors.

• Escalate issues promptly with proper documentation to ensure timely resolution.

• Respond to emails within 2 hours and follow up on outstanding items within 48 hours.

• Maintain accurate, up-to-date customer data in ERP systems and billing knowledge databases.

• Update and manage SOPs and billing documentation to ensure consistency and compliance.

• Identify opportunities to optimize billing practices and improve margins.

• Recommend and implement process improvements to enhance efficiency within the billing cycle.

• Come prepared for departmental meetings with updates and outstanding items for discussion.

• Provide backup support for team members as needed.

• Perform additional duties as assigned.

Qualifications:

• Ability to work fully on-site, enabling close collaboration with service teams and timely issue resolution.

• At least 1 year of billing experience required.

• High school diploma or equivalent required.

• Strong attention to detail with a high level of accuracy.

• Self-starter with strong initiative and the ability to work independently.

• Capable of managing multiple priorities and meeting strict deadlines.

• Excellent communication skills for working with internal teams and external customers.

• Proficient in Microsoft Office, including basic Excel skills.