Field Service Technician - Mining

A Little About Us

EnviroTech Services is committed to being the trusted partner that keeps roads safe and communities moving. Whether we are providing de-icing products to make winter travel safer or applying technology to reduce dust and improve travel on unpaved roads, our mission is to lead the industry with exceptional service and solutions that make a meaningful impact. We are dedicated to improving the environments in which our customers operate, supporting our business partners, and fostering a workplace where employees can thrive. Every day, we strive to drive progress through environmentally responsible, fit-for-purpose products that address real-world challenges.

About Your Role 

The Mining Product Specialist serves as the company's primary technical authority for mining applications, providing expert guidance on haul roads, dust control, water management, and surface stabilization solutions that help customers improve operational performance, safety, and environmental compliance. The role partners closely with Sales, Product Management, R&D, Marketing, and Technical Services teams to support customer engagement, solution development, and product adoption across mining markets. Acting as a trusted advisor, the Mining Product Specialist conducts site evaluations, delivers technical presentations, supports product trials, and provides application expertise that helps customers make informed decisions and supports successful commercial outcomes. Although the position does not carry direct sales responsibility or revenue quotas, it plays a critical role in supporting business growth through technical consultation and industry expertise. The Mining Product Specialist also serves as the voice of the customer, gathering field insights, market intelligence, and customer feedback to inform product innovation, strategic planning, and continuous improvement efforts.

Duties and Responsibilities 

Essential Duties and Responsibilities include the following. Assist with other duties as assigned.      

Mining Industry Expertise & Technical Consultation

• Serve as the subject matter expert for mining applications, operational practices, and industry trends across surface and underground mining environments.
• Provide technical consultation to customers, engineering teams, and internal stakeholders regarding product performance, application methods, and operational best practices.
• Conduct site assessments and operational reviews to identify customer challenges and recommend technically sound solutions.
• Evaluate site-specific conditions and develop application recommendations tailored to customer objectives, operating environments, and regulatory requirements.
• Support customers in optimizing product performance through data analysis, field observations, and continuous improvement recommendations.

Commercial Support & Customer Engagement

• Partner with Sales teams during customer meetings, technical presentations, site visits, and proposal development.
• Serve as a technical resource throughout the customer evaluation and decision-making process.
• Deliver product demonstrations, field trials, and technical presentations for customers, distributors, and industry stakeholders.
• Assist in developing technical proposals, application plans, and value-based solution recommendations.
• Support customer retention and account growth through ongoing technical engagement and relationship building.
• Represent the company at industry conferences, trade shows, technical forums, and mining association events.

Product Strategy & Market Intelligence

• Monitor mining industry trends, emerging technologies, regulatory developments, and changing customer needs.
• Gather and communicate voice-of-customer feedback to Product Management, R&D, and leadership teams.
• Identify opportunities for product enhancements, new applications, and future product development initiatives.
• Support market assessments, competitive analysis, and strategic planning activities.
• Collaborate with Product Management to strengthen market positioning and customer value propositions.

Product Training & Knowledge Sharing

• Develop and deliver technical training programs for internal teams, channel partners, and customers.
• Create technical documentation, application guides, case studies, and best-practice resources.
• Support development of technical content for marketing materials, customer education initiatives, and product launch activities.
• Act as an internal resource for mining market knowledge, helping teams understand customer operations and industry challenges.

Cross-Functional Collaboration

• Partner with Product Management, R&D, Operations, Technical Services, and Commercial teams to align solutions with customer requirements.
• Participate in product evaluations, pilot programs, and field validation efforts.
• Support new product development initiatives by providing market expertise and field-based insights.
• Contribute to strategic initiatives that strengthen the company's position within the mining industry.

Core Competencies 

• Detail Oriented - Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position.
• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Supervisory Responsibilities 

• The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Minimum Qualifications 

• Bachelor's degree in Mining Engineering, Civil Engineering, Environmental Engineering, Chemical Engineering, Geology, or a related technical discipline.
• 7 years of experience within the mining industry, including operations, engineering, technical services, consulting, product applications, or related roles.
• Demonstrated knowledge of mining haul roads, dust control, water management, tailings operations, surface stabilization, or related operational areas.
• Strong technical and analytical capabilities with the ability to evaluate field conditions and recommend practical solutions.
• Experience presenting technical information to customers, engineering teams, and operational leaders.
• Ability to translate complex technical concepts into business value and customer benefits.
• Strong communication, organizational, and relationship management skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Valid Driver's License and acceptable Motor Vehicle Record (MVR).
• Ability and willingness to travel extensively to customer and industry locations.

Working Conditions

• The work environment is a typical office or field environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. This position may be exposed to chemicals, extreme weather conditions such as heat, cold, and wind.
• The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for prolonged period of time and use hands to handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May be required to work irregular hours, nights and weekends or holidays and may be required to work on-call activities.

Company Benefits

• Medical, Dental and Vision Insurance options
• Company Sponsored Life Insurance and AD&D
• Voluntary Life Insurance and AD&D
• 401(k) Retirement Savings Plan with 6% Company Match with options to utilize the match through the Thrive program for student loan or emergency savings plans
• Paid Time Off Accrual
• Employee Assistance Program (EAP)
• Tuition and Certifications Reimbursement Programs
• Eight (8) Paid Holidays Annually
• (1) Floating Holiday Annually

EnviroTech Services, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $77,661 - $86,111