What are the responsibilities and job description for the TENNESSEE STATE PARKS LEAD FRONT DESK ASSOCIATE - 07282026- 79487 position at Environment and Conservation?
Job Information
State of Tennessee Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, MARSHALL COUNTY
This position is located at Henry Horton State Park in Marshall County.
Qualifications
Education and Experience: Education equivalent to a High School Diploma and one year of customer service experience.
Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis
Overview
Summary: Under immediate supervision, responsible for acting as a front desk associate and provides training related to related to for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.
Distinguishing Features: This classification is responsible for leading and training Tennessee State Parks employees on front desk activities and customer service including: checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.
Responsibilities
- Lead and assist completion of daily shift requirements for the front desk operations at the Lodge.
- Assist with training of the front desk staff to successfully perform front office operational duties.
- Manage lodging accommodations using approved property management systems and cabin accommodations through ltinio or approved point-of-sale system.
- Ensure guest satisfaction by successfully resolving guest issues and handling evening guest requests.
- Provide Lodge and Park guests with directions and explanation of local and Park attractions.
Competencies (KSA's)
Competencies:
Approachability
Career Ambition
Composure
Conflict Management
Customer Focus
Humor
Integrity and Trust
Listening
Patience
Problem Solving
Time Management
Understanding Others
Knowledge:
Sales and Marketing
Mathematics
English Language
Customer and Personal Service
Clerical
Skills:
Writing
Time Management
Speaking
Social Perceptiveness
Service Orientation
Reading Comprehension
Mathematics
Complex Problem Solving
Active Listening
Abilities:
Auditory Attention
Deductive Reasoning
Mathematical Reasoning
Memorization
Oral Comprehension
Oral Expression
Speech Clarity
Stamina
Time Sharing
Trunk Strength
Written Comprehension
Written Expression
Tools & Equipment
Telephone
Computer
Calculator
Cash register
Property Management System
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $30,972