CLERK 3 - 08272026-80513

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, GRUNDY COUNTY

This position is located at Savage Gulf State Park in Grundy County.

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00010060_tsp_clerk_3_sgsp_tdec-job-opp_ps_ua.pdf

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.

Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Overview

This position is part of the customer service team and is responsible for front desk staffing, providing information about the park, and promoting park features and events through social media.

Responsibilities

• Utilize software to accurately document customer reservations and process financial transactions confidentially.
• Accept and maintain reservations for campgrounds, group campsites, cabins, programs and events; and coordinate large groups as needed.
• Maintain a working knowledge of the amenities and features of the park to manage visitor expectations and experiences.
• Serve as a point of contact for camp hosts, maintenance/housekeeping personnel, park rangers, and other internal or external partners.
• Manage the retail space in the Front Office and complete Gift Shop transactions.
• Provide support for special events in the park, including social media posts.

Competencies (KSA's)

Knowledges:

• Administration and Management
• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities:

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Calculator
• Computer
• Printer/Scanner
• Telephone
• Copier/Fax Machine

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.