What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Enviromatic Systems?
Climate Design is a premier home service company that strives to provide superior customer service since 1973. We are seeking a full-time reliable and experienced Dispatcher/Customer Service Representative to join our team! This person will be responsible for communicating with customers, technicians, and other company personnel to schedule work in a timely manner. The right candidate should have excellent customer service skills, be able to multitask in a fast-paced environment and be eager to assist our customers. In addition to dispatching, your other duties may include invoicing customers, making purchase orders, ordering parts, and building maintenance and repair proposals. Prior experience with Service Titan software is highly preferred but not required.
Why Work for Climate Design Services?
We foster a positive work culture with wonderful coworkers and ample opportunities for career advancement! A strong comprehensive, affordable benefits package and great compensation is available to the selected candidate, based on experience.
The compensation package includes an hourly rate, overtime pay, medical/dental/vision insurance, Paid Time Off and Holidays, 401(k) with company match, company-paid disability and life insurance, and more!
Regular Duties
Job Type: Full-time
Schedule
Why Work for Climate Design Services?
We foster a positive work culture with wonderful coworkers and ample opportunities for career advancement! A strong comprehensive, affordable benefits package and great compensation is available to the selected candidate, based on experience.
The compensation package includes an hourly rate, overtime pay, medical/dental/vision insurance, Paid Time Off and Holidays, 401(k) with company match, company-paid disability and life insurance, and more!
Regular Duties
- Answer a high volume of calls
- Dispatching technicians to jobs sites based on their territory
- Schedule maintenance and service appointments
- Build purchase orders and place orders for parts and supplies
- Create and send invoices
- Positive attitude
- Basic computer proficiency
- Excellent listening, customer service, and communication skills
- Strong organizational and multitasking skills
- Professional appearance
- Experience with Microsoft Office
- Self-motivated
- Paid time off
- Holiday pay
- 401(k) with matching
- Company paid life and long-term disability insurance
- Health, dental, and vision policies available
- Bonuses
- Overtime availability
- Guaranteed minimum of 32 hours year-round
- Career growth opportunities
Job Type: Full-time
Schedule
- Monday to Friday
- Overtime
- Phone etiquette: 2 years (Required)
- Dispatching: 1 year (Required)
- Service Titan (Preferred)
Salary : $16 - $22
