Commercial HVAC Service MAnager

Job Title: Operations Manager – Service and Light Mechanical Divisions

Location: Rising Sun, MD

Full-time

Compensation: $100,000 - $120,000 annual Salary

About Us

We are a leading provider of HVAC and mechanical services, committed to delivering high-quality solutions across residential, light commercial, and commercial markets. As part of the Flow Service Partners network, we are focused on growth, innovation, and building high-performing teams.

This position requires the ability to manage and grow the gross profitability of both the Service and Light Mechanical Installation departments. Maintaining and developing customer relations, possessing excellent hiring skills, and providing ongoing training for the department, along with positive motivational skills, are essential. The development of procedures and goals, in line with the company's policy and mission, is expected. A great working relationship with colleagues and other managers and associates with an upbeat team spirit is required.

Essential Job Functions

• Help implement the business strategy for the service & light Mechanical install departments and work with all levels of the organization to execute.
• Evaluate the success of the departments using gross profitability metrics to determine the department trajectory.
• Work directly with the Director of Operations to manage and develop the staff, to Include:
• Hiring and training staff
• Evaluating workload of office staff
• Setting work priorities
• Evaluating performance
• Directing work assignments to ensure effective use of resources and customer satisfaction.
• Monitoring & managing the flow of responsibilities when office staff are on vacation/sick.
• Ensure all processes and procedures are followed.
• Attend to customer escalation issues/satisfaction.
• Ensure Department quotes/proposals are up to date / reviewed / finalized.
• Manage morning service calls with the Dispatchers.
• Review time records, approve weekly timesheets and monitor vacation equitability.
• Oversee and ensure the maintenance of all tools and vehicles for the departments.
• Assist in the dispatching operation to ensure appropriate technician selection for the type of service needed.
• Maintain and assess the labor layout to ensure operational capacity and customer satisfaction.
• Ensure that materials and equipment are ordered and dispensed as needed for scheduled jobs.
• Ensure Department stock is well maintained, replenished and recorded accurately.
• Evaluate training requirements of Technicians/Staff.
• Work with field supervisors to ensure company quality standards are upheld on all work performed at customer facilities.
• Participate in the month end close for each department, ensuring a correct accounting for all revenue and expenses.
• Manage the Technician, Dispatcher and Manager on call schedules to ensure continuity of service for all our customers.
• Participate in the manager on-call schedule with the field supervisors.
• Serve as the technical resource for all department personnel ensuring any solutions presented to customers are technically sound. To include:
• Reviewing invoices and quotes daily
• Answering demand requests from technicians and office personnel
• Advising and training technicians, installers,s and field supervisors.
  
  

Qualifications

• 5 Years Related technical experience in a combination of servicing and installing commercial HVAC & Refrigeration Equipment.
• HVAC Journeyman’s or Master’s license preferred but not required.
• 3 years of Management experience of the service industry.
• Proficient in basic business software packages. (Example: Microsoft 365, Adobe, and Outlook. Experience with an ERP & CRM a plus but not required)
• Ability to multitask and maintain a high level of detail and organization.
• Ability to pass a driving record and background check.
• EPA 608 Universal License.
• Strong knowledge of current industry trends, standards and regulations