What are the responsibilities and job description for the US Field Service Support Specialist position at Envipco?
About Us
Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing systems for all sizes of enterprise – from small to large – with customized recycling solutions. We're looking for skilled, experienced and hardworking folks who share our core values and care about things like setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our US Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.
Title: US Field Service Support Specialist
Essential Duties & Responsibilities:
· Develop a thorough understanding and knowledge of company products to provide support
· Communication of field feedback and support requirements to/from engineering
· Communication of field feedback and support requirements to/from repair
· Provide technical troubleshooting support to field technicians and area managers as required
· Dissemination of engineering changes & tech bulletins to the field
· Maintain organized records of all technical updates
· Training of new technicians / retraining and special tech sessions as needed
· Manage software update projects as required
· Effectively communicate with all levels within the organization
· Local travel required up to 20% of time
Qualifications:
· High School diploma or GED required
· Strong mechanical / technical aptitude a must
· Prior experience with reverse vending equipment is highly desired
· Ability to define problems, collect data, establish facts and draw valid conclusions
· Ability to effectively train other employees
· Strong independent thinking with the ability to proactively identify problems and provide solutions / suggestions
· Ability to handle tasks and prioritize with minimal direction
· Strong written/verbal communication skills
· Proficient with MS Office (Word, Excel, Outlook)