What are the responsibilities and job description for the Head of Field Service Operations (UK & Ireland) position at Envipco?
Summary of Position: We are seeking an experienced and results-driven Head of Field Service Operations to lead all field-based operations across the UK and Ireland. This strategic leadership role is responsible for the successful delivery of a large-scale Reverse Vending Machine (RVM) rollout programme, alongside the ongoing management of a nationwide field service operation. Leading a team of Field Operations Managers and a significant engineering workforce, you will drive operational excellence, service performance, workforce scalability, and customer satisfaction while ensuring safe, efficient, and consistent delivery across all regions.
Key Responsibilities:
Lead and develop a national field operations function, providing direction and support to Field Operations Managers and regional engineering teams.
Oversee the successful delivery of a large-scale installation programme, ensuring rollout targets, milestones, and timelines are achieved.
Ensure field service operations consistently meet customer SLAs, contractual requirements, and operational performance standards.
Monitor and improve key operational metrics, including productivity, utilisation, first-time fix rates, backlog management, and service efficiency.
Establish a high-performance culture focused on accountability, continuous improvement, and operational excellence.
Drive workforce planning, recruitment, onboarding, and capability development to support both rollout and ongoing service demands.
Act as the senior escalation point for field-related operational issues, ensuring timely resolution and effective risk management.
Collaborate with cross-functional teams including Service Centre, Operations Support, Logistics, HR, and HSQE to optimise field performance.
Ensure all field activities comply with health, safety, quality, and environmental standards and legislation.
Provide clear reporting, performance insights, and strategic recommendations to the Director of Operations.
Degree or equivalent experience in Operations, Engineering, or related field
Proven experience leading large-scale, multi-region field service or installation operations.
Experience managing regional leadership teams and large field-based engineering workforces.
Strong track record delivering SLA-driven service operations and time-critical rollout programmes.
Demonstrated success driving operational performance through KPI management, workforce optimisation, and continuous improvement initiatives.
Experience in field service, engineering, utilities, retail technology, infrastructure, or other asset-based operational environments.
Excellent leadership, stakeholder management, communication, and problem-solving skills.
Strong analytical and commercial awareness with the ability to use data to drive operational decision-making.
Ability to balance strategic leadership with hands-on operational execution in a fast-paced and rapidly evolving environment.
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.