What are the responsibilities and job description for the Key Account Manager position at Envases US Aluminum Division?
Brief Description
POSITION SUMMARY:
The Key Account Manager role is responsible for building and maintaining strong, long-term relationships with the Company’s clients. This role acts as the primary point of contact and advocate for the key accounts, ensuring that customer satisfaction remains the priority while driving revenue growth and expanding our customer base. Additionally, the Key Account Manager is responsible for arranging and coordinating logistics regarding sales and sale forecasting, receipt of client purchase orders, and product production and delivery. They serve as a liaison between the customer, and various other departments in the plant facility, while maintaining the best interests of the company and ensuring the customer’s expectations are being met.
Essential Job Functions
EDUCATION & EXPERIENCE:
Ability to negotiate and resolve high pressure situations with clients at Plant Management level and above
Internal negotiation capacity with Production, Finance, Logistics, Design, Warehouse and Logistics
Capacity to analyze and solve complex problems with effective solutions
100% customer orientation
Preparation of reports and presentations evaluating scenarios for management and directors’ decision-making purposes
Software/Computer Skills & Experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Environmental & Physical Factors
The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a well-lighted air-conditioned office. Daily contact with the public, departmental personnel and vendors. Frequent sitting, standing, walking and occasional bending. May lift, carry, pull / push, and reach for supplies and on occasion lifting (up to 15 lbs.) while performing various aspects of the job. Position requires the capability of managing stress effectively; work is fast paced and can be demanding. Work requires organizing; prioritizing; accuracy and attention to detail. Flexibility in order to assist with/coordinate a variety of projects and activities and to adapt standard methods and procedures to differing conditions; works in a high volume fast paced environment. Employees often work independently.
Hours / Special Conditions
Monday-Friday 8am-5pm; present to fulfill job duties & meet operational demands/support; schedule may vary depending on plant operational needs thus flexibility is required which could include 25% of time spent traveling, long days, occasional evening & weekends; regular and predictable attendance is an essential function of this position; position may require travel to meetings, conferences, workshops or other facilities.
Envases Commerce, LLC is an Equal Opportunity Employer.
POSITION SUMMARY:
The Key Account Manager role is responsible for building and maintaining strong, long-term relationships with the Company’s clients. This role acts as the primary point of contact and advocate for the key accounts, ensuring that customer satisfaction remains the priority while driving revenue growth and expanding our customer base. Additionally, the Key Account Manager is responsible for arranging and coordinating logistics regarding sales and sale forecasting, receipt of client purchase orders, and product production and delivery. They serve as a liaison between the customer, and various other departments in the plant facility, while maintaining the best interests of the company and ensuring the customer’s expectations are being met.
Essential Job Functions
- Validate and confirm receipt of Purchase Orders, by product, price and quantity
- Work with clients to troubleshoot and resolve any product concerns
- Collect and verify that orders are correctly captured by product, price, and quantity according to the committed date
- Coordinate with the production planning team of each plant, ensuring the timely production of the requirements committed to each client
- Follow up on the production plan of each plant, by viewing the production level reports, in order to detect any delays and inform the client to avoid a shortage
- Coordinate with logistics the timely loading of the product with the corresponding documentation according to the requirement of the client and customs.
- Preparation and monitoring of the sales plan per week and informing customers order statuses
- Inventory management with necessary updates through the use of the SAP system, seeking the proper rotation, inventory levels and avoiding obsolete goods
- Ensure all designs are current and valid in coordination with the design team, in addition to monitoring the development of new products and ensuring registration in SAP
- Attention and monitoring of claims for quality issues, channeling them to the corresponding areas
- Monitoring of the return of dunnage material, pushing with clients the return and coordination in a timely manner
- Analyze and Update Sales Forecasts monthly
- Lead weekly customer meetings
EDUCATION & EXPERIENCE:
- Preferred - 4 year Business Management or Engineering Degree; High School Education Required
- Required - 2 years Sales and/or Manufacturing experience; aluminum beverage can industry experience preferred
- Required - 2 years of Customer Service Experience
- Preferred - 2 years of Logistics Experience
- Preferred - Aluminum Beverage Can packaging Knowledge of SAP
Ability to negotiate and resolve high pressure situations with clients at Plant Management level and above
Internal negotiation capacity with Production, Finance, Logistics, Design, Warehouse and Logistics
Capacity to analyze and solve complex problems with effective solutions
100% customer orientation
Preparation of reports and presentations evaluating scenarios for management and directors’ decision-making purposes
Software/Computer Skills & Experience
- General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office Work, Excel, Outlook, Google Workspace, and web-site software
- General knowledge of SAP, preferred; or other inventory shipping/receiving tracking systems knowledge
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Environmental & Physical Factors
The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a well-lighted air-conditioned office. Daily contact with the public, departmental personnel and vendors. Frequent sitting, standing, walking and occasional bending. May lift, carry, pull / push, and reach for supplies and on occasion lifting (up to 15 lbs.) while performing various aspects of the job. Position requires the capability of managing stress effectively; work is fast paced and can be demanding. Work requires organizing; prioritizing; accuracy and attention to detail. Flexibility in order to assist with/coordinate a variety of projects and activities and to adapt standard methods and procedures to differing conditions; works in a high volume fast paced environment. Employees often work independently.
Hours / Special Conditions
Monday-Friday 8am-5pm; present to fulfill job duties & meet operational demands/support; schedule may vary depending on plant operational needs thus flexibility is required which could include 25% of time spent traveling, long days, occasional evening & weekends; regular and predictable attendance is an essential function of this position; position may require travel to meetings, conferences, workshops or other facilities.
Envases Commerce, LLC is an Equal Opportunity Employer.
