IT Support Specialist / M365 & Endpoint Administrator

We are looking for a skilled IT Support Specialist / M365 & Endpoint Administrator to join our IT team.In this role, you will be responsible for delivering a wide range of technical support to our employees and managing the full lifecycle of company workstations. You will spearhead a project to shape and standardize the organization’s workstation deployment and management strategy, while enhancing the overall security posture of the company.You will also be responsible for managing our Microsoft 365 tenant, including but not limited to Entra ID/Azure AD, Exchange Online, SharePoint Online, Teams, and OneDrive, while providing support and M365 product suite training to end users.IT Support ResponsibilitiesProvide first, second, and third-level technical support to employees via phone, email, and ticketing systemAdminister Exchange Online mailboxes, distribution groups, mail flow, and security policiesTroubleshoot hardware, software, and network connectivity issues both remotely and in-personPerform new employee onboarding/offboarding tasks (user creation/licensing, device imaging/deployment, backups, inventorying, etc.)Document support interactions and maintain knowledge base articlesEscalate complex issues to appropriate teams while maintaining ownership of resolutionWrite M365 user documentation and provide training where necessaryPerform workstation imaging, break/fix, deployment, and supportPerform message traces in Exchange Online to diagnose and resolve email deliverability issuesSupport our Entra ID/Azure AD identity system, including user provisioning, groups and role management, and conditional access policiesAdminister SharePoint Online sites, permissions, and content managementEndpoint Deployment & ManagementEvaluate, pilot, and roll-out new MDM/RMM solutions such as Microsoft Intune, NinjaOne, ConnectWise RMM, Kaseya, Datto RMM, or similar platforms for device management, monitoring, patching, and complianceEvaluate, pilot, and roll-out new endpoint security solutions, including next-generation antivirus platforms (NGAV) such as SentinelOne, CrowdStrike, or Microsoft Defender for EndpointDevelop and implement standardized imaging and deployment processes for employee workstationsCreate standardized data backup and disaster recovery procedures for employee workstationsOrchestrate and perform regular system updates and patch management on employee workstations managed through update policiesImplement new security policies and work to push towards full SOC compliance requirementsImplement conditional access policies and DLP rules for BYOD and managed corporate devices to prevent unauthorized use, access, or loss of company dataRequired Qualifications3-5 years on the job experience in an IT Support roleStrong experience managing the Microsoft 365 product suite. Including but not limited to Exchange Online, Entra ID/Azure AD, SharePoint, OneDrive, Teams, and IntuneExperience deploying and utilizing MDM/RMM solutions such as Microsoft Intune, NinjaOne, ConnectWise RMM, Kaseya, Datto RMM to manage devicesExperience with workstation deployment tool such as Microsoft Autopilot, imaging solutions, PXE boot imaging, or other toolsExperience with advanced EDR/XDR platforms such as SentinelOne, CrowdStrike, Carbon Black, or similar solutionsIn-depth experience with supporting Windows 10/11, Apple iOS/macOS endpoints, and some Linux administration experience is a plusAdvanced understanding of TCP/IP, IPv4/IPv6, DNS, DHCP, VPN, WLAN networking conceptsMust have experience working with PowerShell, writing and maintaining re-usable PowerShell scripts, and be comfortable administering a Microsoft 365 tenant from within a PowerShell sessionCompany DescriptionEPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.