Human Resources Admin Support

Position Overview:

As the HR Admin Support you will be responsible for providing comprehensive administrative support and assistance to your assigned program, process, or policy, with a specific emphasis on programs and processes related to the United States. This role requires hands-on experience in HR operations, benefits administration, and leave management. Your main objectives will be to ensure data integrity, effective employee support, and efficient HR operations.

The key responsibilities of the role to be performed are detailed below together with other duties as assigned.

This role is hybrid in-office at our GHQ, Shakopee, MN (3 days per week).

Responsibilities:

HR Operation and Data Management

• Support the maintenance of data integrity by performing day-to-day system transactions relating to assigned HR program, process or policy, ensuring that correction takes place whenever necessary
• Maintain accurate employee records, electronically and physically where appropriate
• Conduct regular audits and quality checks of HR data across multiple systems and platforms to identify and resolve discrepancies, errors, or inconsistencies
• Troubleshoot user issues (Employees, Managers, HR) and provide training and guidance on basic best practices and proper use of HR systems

Benefits & Leave Administration

• Administer U.S. and Canada leave of absence & disability programs by working with employees and managers to coordinate with outsourced leave administration vendor for leaves and disabilities.
• Manage absence data in Payroll/HRIS system and administer paid time off during approved leaves.
• Review, audit and process vendor billing and assorted HR/Benefits invoices.
• Manage absence data in Payroll/HRIS system and administer paid time off during approved leaves

HR System Support

• Participate in HRIS (Workday) system testing, issue resolution, and enhancements
• Maintain and support a variety of reports for internal customers

Employee Lifecycle Support

• Manage colleague queries via a central mailbox, and resolve issues in a timely, service‑oriented manner in line with SLA’s
• Provide front-line HR support by handling employee drop-ins and informal enquiries, ensuring timely and accurate guidance or escalation where required
• Respond to (in-person and virtual) adhoc employee inquiries providing accurate guidance on HR processes.

Basic Qualifications

• Working knowledge of Leave of Absence and Benefits Administration.
• Additional knowledge of key human resource functions including personnel administration, payroll, and time & labor
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Strong organizational skills with the ability to multi-task, prioritize, and collaborate with a variety of global internal customers simultaneously
• Ability to maintain confidentiality and handle sensitive information with discretion
• Adept at working with and learning new technologies/systems, training others as appropriate
• High level of attention to detail, accuracy, and thoroughness
• Collaborative team player with excellent interpersonal skills

Preferred Qualifications:

• 2 years of administering U.S. leave and disability programs through an outside vendor, and benefits and payroll.
• Experience using Workday
• Multilingual capability