What are the responsibilities and job description for the Senior Cloud Administrator, Salesforce position at entravision-pilot?
Summary
We are seeking a Salesforce Applications Administrator to join our Global BA and Platforms team. The primary function of the role is to facilitate the translation of business needs into digital processes through the planning, deployment, and support of Salesforce.
Responsibilities
- Salesforce configuration and management, including staging and testing of new releases and customizations.
- Manage current and future projects, gathering requirements, and creating technical requirement documents.
- Contribute to improvements of operational business systems and processes in relation to the use of Salesforce to support business growth and efficiency.
- Responsible for maintaining documentation for applications, processes, and procedures.
- Develop and track performance metrics of applications and user adoption.
- Work with department managers and internal teams to analyze and resolve problems associated with technical issues.
- Perform incident management and response procedures to ensure all incidents are addressed appropriately.
- Manages end user accounts, permissions, and access rights.