What are the responsibilities and job description for the Z1 Customer Service Representative position at Enthusiast Auto Holdings?
Description
Customer Service Representative
Carrollton, GA (West Atlanta area) - Full Time
Duties And Responsibilities
Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:
Customer Service
EXPERIENCE & QUALIFICATIONS:
Customer Service Representative
Carrollton, GA (West Atlanta area) - Full Time
Duties And Responsibilities
Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:
Customer Service
- Interact with customer in person, over the phone, and through email
- Set up returns and exchanges
- Cancellations and order modifications
- Ensure order accuracy
- Verify part numbers and fitment
- Shipping claims for damaged or lost orders
- Provide technical support
- Respond to customers in timely manor
- Other duties as assigned
- Must be onsite
- 40-hour workweek with occasional nights and weekends
EXPERIENCE & QUALIFICATIONS:
- Positive attitude and customer service mindset
- Automotive knowledge preferred
- Basic Computer Skill knowledge
- Proficient in Microsoft Office suite
- Exhibit strong communication skills
- Bilingual (Spanish) proficiency preferred
- Customer Service/Call center experience preferred