Automotive Technical Writer

Description

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via ten enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road, EVANNEX and TEQSPORT. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH’s leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.

EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.

Position Description

Playing a key role in our product development process, the Automotive Technical Writer first and foremost communicates the “how to” regarding our products’ function and installation. Our ideal candidate for this position will possess a positive attitude, strong automotive/mechanical and writing skills, and a passion to positively impact change within the organization. Excellent verbal and written communication skills is an absolute must-have, along with a proven ability to follow instructions, work in a team environment, and successfully resolve issues with a positive, upbeat attitude, as well as to organize and prioritize work, as well as organize and manage large-scale projects. This is a full-time opportunity within our Wadsworth, Ohio facility.

Responsibilities

• Install, test fit, and validate new and existing parts in terms of quality, functionality, and performance
• Work closely with engineering and product teams to ensure we are developing the best products possible
• Write customer-facing installation instructions in a way which speaks to readers of any skill level
• Write in-house assembly, inspection, and packaging documentation
• Assist in the coordination of sourcing, pickup, drop off, and delivery of customer vehicles 
• Maintain cleanliness of shop and R&D facilities

Requirements

• Attention to detail with the constant pursuit of raising the bar
• 2 years experience in general automotive repair and maintenance
• Intimate, hands-on understanding of steering, suspension, braking, exhaust, turbo/supercharger, engine, and drivetrain    
• Strong written and verbal communication skills
• Proven track record of owning and managing many projects simultaneously
• Self-motivated team player, with the ability to identify tasks without supervision 
• Willingness to seek guidance when needed
• Must have clean driving record
• Ability to operate a manual transmission
• High School Diploma

Preferred Qualifications

• In depth European automotive knowledge (BMW, Volkswagen, Audi, MINI, Porsche, Mercedes-Benz)
• 3 years’ experience in engine management diagnosis / repair 
• 2 years’ experience in automotive control modules, electrical systems, and wiring
• Successful completion of an automotive technician education (ASE, UTI, UNOH, etc.)
• Experience with AP English language and composition
• Hands-on experience with DSLR camera and related equipment
• Hands-on experience with Adobe, Office, Solidworks suites
• Charismatic personality that is comfortable explaining and performing repairs in front of a virtual audience including being on camera for video projects. 

What Success Looks Like

• Ability to complete installations and other tasks on time with minimal in-process guidance
• Excellent communication with the engineering team and project coordinators to improve designs and overall customer experience with our products
• Excellent communication with cross-functional teams across the organization
• Creation of easy to understand, useful installation instruction documents along our product development process
• Ability to lead with a strong interest in positively impacting change
• Upbeat and positive attitude, ability to thrive in a fast paced, high sense of urgency environment
• Ability to consistently maintain a positive attitude 
• Excellent problem-solving ability with a bias for action

Please include salary expectations along with your ECS Tuning Job Application. This position requires relocation to the Wadsworth, Ohio area.