What are the responsibilities and job description for the Call Center Representative position at Entertainment Travel Associates?
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Role Overview: The Call Center Representative serves as the front-line voice of the company. This role focuses on providing excellent customer service, resolving issues efficiently, and ensuring a positive experience for every caller.
Key Responsibilities
Job Description
Role Overview: The Call Center Representative serves as the front-line voice of the company. This role focuses on providing excellent customer service, resolving issues efficiently, and ensuring a positive experience for every caller.
Key Responsibilities
- Handling high volumes of inbound and/or outbound calls professionally.
- Identifying customer needs, researching issues, and providing accurate solutions.
- Using CRM (Customer Relationship Management) software to document all interactions.
- Meeting performance metrics related to call quality, duration, and customer satisfaction.
- Patient, empathetic demeanor with strong active listening skills.
- Ability to multitask, such as typing while talking and navigating multiple software tabs.
- Previous experience in customer service or retail is highly valued.
- Competitive salary with performance-based growth opportunities
- Professional development and career advancement pathways
- Collaborative and supportive work environment
- Skill-building opportunities across multiple areas of marketing
- Full-time position with structured schedule