What are the responsibilities and job description for the Call Center Representative position at Entertainment Travel Associates?
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Position Overview
The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.
Key Responsibilities
Job Description
Position Overview
The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Make outbound calls for follow-ups, outreach, or surveys
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Document all customer interactions in the system
- Follow communication scripts, procedures, and service standards
- Meet performance metrics such as call quality and response time
- Strong verbal communication and active listening skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain calm and professional under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
- Competitive weekly pay
- Opportunities for career growth and advancement
- Hands-on training and mentorship
- Collaborative and supportive work environment