What are the responsibilities and job description for the Customer Service Representative position at Enterra Medical, Inc.?
Location: St. Louis Park, MN
Company Summary:
Enterra Medical is a medical device company dedicated to a singular focus: helping more people with chronic gastroparesis live better lives by advancing technology, expanding clinical science, and accelerating access to the Enterra® Therapy.
Position Summary:
The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity. They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.
Responsibilities:
The pay range for our Customer Service Representative is $48,000-58,000 per year DOE
Benefits include
· Medical, dental and vision insurance
· HSA and FSA plans
· 401k with match
· Stock options
· Paid holidays & flexible time off
Company Summary:
Enterra Medical is a medical device company dedicated to a singular focus: helping more people with chronic gastroparesis live better lives by advancing technology, expanding clinical science, and accelerating access to the Enterra® Therapy.
Position Summary:
The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity. They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.
Responsibilities:
- Fulfills customer requests received via phone, email, online chat or in person, including order placement, invoicing and return goods authorizations.
- Responds to customer and sales representatives’ requests for information regarding account status, order status, patient data, and account history.
- Customer account set up and maintenance.
- Communicates customer concerns, reactions, and inventory issues to the appropriate stakeholders.
- Administer implant registration records by reviewing, entering implant data and following up with US implant registrations.
- Follow procedure for MDR/Adverse Events reporting.
- Works with accounts payable departments to resolve aging invoices.
- Allocates inventory as necessary to prevent and/or reduce back-order situations.
- Distribution activities for corporate office inventory movements.
- Other duties as assigned.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in delivering exceptional customer service, preferably in healthcare environment.
- Strong attention to detail and follow up skills.
- Excellent written and verbal communication skills.
- Effective time-management and prioritization skills.
- Quick learner with ability to adapt to changing requirements while maintaining a positive disposition.
- Ability to problem solve, work individually and under minimal supervision in a fast-paced hybrid work environment.
The pay range for our Customer Service Representative is $48,000-58,000 per year DOE
Benefits include
· Medical, dental and vision insurance
· HSA and FSA plans
· 401k with match
· Stock options
· Paid holidays & flexible time off
Salary : $48,000 - $58,000