Information Analyst - IT

Position Summary

Essential Duties and Responsibilities

Primary Job Duties and Responsibilities:

• Data Analysis:
  • Analyze, collect, interpret, document, develop, and report data from IT systems and databases business processes and system requirements in collaboration with college personnel
• Reporting:
  • Develop dashboards, reports, and visualizations to present data insights utilizing ARGOS Reporting, Power BI, PLSQL, PostgreSQL, or any related database querying tools
• Data Governance:
  • Ensure data accuracy, security, and compliance with policies
• Assist College personnel with the use, functions and capabilities of the Ellucian Banner Enterprise Resource Planning software
• Serve as a liaison between end-users, ITS staff, and Alabama Community College System IT ERP team
• Support ERP systems such as TouchNet, Intellicheck, Cashiering PCI Compliance, Banner Admin, SSB, and Argos
• Assist with the ACCS DAX reporting system
• Coordinates and collaborates with other professionals to create Identify trends, risks, or inefficiencies in technology reports and processes
• Assist with the Everbridge Emergency Notification System to ensure contact data is up to date in the system
• Assist with the Everbridge Emergency Notification System when needed to create and send messages.
• Respond to help desk tickets
• Assist with help desk call line as needed
• Work with technology vendors as needed
• Assist with ITS projects as needed
• Coordinate with Database Administrator on all related issues

• Facilitate the timely and effective flow of campus communications and documents
• Demonstrate effective communication skills (written and oral)
• Demonstrate advanced technical skills with computer equipment
• Demonstrate knowledge of computer operating systems and networking
• Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off campus
• Participate in staff, team, and committee meetings assigned
• Complete assigned projects in a timely and systematic manner
• Communicate with other divisions appropriate items of information
• Work effectively as a team member
• Work independently, when necessary, on difficult and complex tasks

• Comply with policies of the Alabama Community College System and the College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence, and training activities as required
• Perform other duties as assigned by supervisor

Qualifications

Required:

• Bachelor’s degree in technology related field from a regionally accredited institution, or five years in an academic computing environment
• Experience with Oracle, PLSQL, Postgres, or related querying databases
• Experience with ARGOS Reporting or any other related reporting software
• Experience with Ellucian Banner ERP software or other related ERP system

• Facilitate the timely and effective flow of campus communications and documents
• Demonstrate effective communication skills (written and oral)
• Demonstrate advanced technical skills with computer equipment
• Demonstrate knowledge of computer operating systems and networking
• Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off campus
• Participate in staff, team, and committee meetings assigned
• Complete assigned projects in a timely and systematic manner
• Communicate with other divisions appropriate items of information
• Work effectively as a team member
• Work independently, when necessary, on difficult and complex tasks

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered.

APPLICATION PROCEDURE: The online submission of a complete packet is the sole responsibility of the applicant. No previous application files will be transferred for consideration of this position. No copies will be given of the application information submitted. Applicants must meet eligibility requirements to work in the U. S. at the time of appointment and must travel at their own expense for all in-person interviews.

APPLICATION REQUIREMENTS: A completed application packet consists of:

• An online Shelton State Community College employment application.
• A cover letter of application specifically detailing and relating the applicant’s education and experience to the qualifications, duties, and responsibilities of the position.
• A current resume.
• Copies of postsecondary transcript(s) identifying the applicant, institution, and verifying degree(s) earned that demonstrate that the applicant meets the educational requirements for the position. If employed, official transcripts must be received in the Office of Human Resources within thirty (30) days of the employment start date.

IMPORTANT –PLEASE READ CAREFULLY

WORK EXPERIENCE VERIFICATION:

Meeting Minimum Requirements: If the requirements for a position list work experience in a field or area, the Applicant must provide written verification(s) of their applicable work experience in order to be hired for the position. Such written verification(s) of work experience must demonstrate that the applicant meets the minimum work experience requirement. Applicants who do not produce this information as indicated will be ineligible for hire and subject to having any offer of employment withdrawn.

Salary Calculation: For all positions on all Salary Schedules, the salary amount for the selected applicant is determined by step placement on the applicable schedule. Step placement is dependent upon the following: (a) all work experience in public education in Alabama and (b) all other work experience outside of public education in Alabama that, in the sole judgment of the College, directly relates to the requirements of the position. The applicant selected for the position must provide written verification(s) of this work experience within the time provided herein if such experience is to be considered in determining their initial step place on the Salary Schedule.

Format for Work Experience Verifications: Work experience verifications should be in the form of verification letters from employers and must include complete employment dates, job title(s), job duties, and an indication whether such employment was full-time or part-time, and if part-time, the average number of hours worked each week. The letters should be on official letterhead and contain an authorized personnel signature. The College’s official employment verification form is also acceptable and is available upon request. If an employment verification cannot be obtained due to a legitimate reason, for purposes of meeting minimum requirements an applicant may submit copies of other trustworthy documentation such as appointment letters, contracts, pay stubs, or W-2 forms documenting the term of employment. However, such documentation is generally insufficient for salary calculation purposes if job duties and dates of employment are not self-evident in the documentation.

Deadline for Producing Work Experience Verification: With limited exception, work experience verification documentation must be produced prior to any official offer of employment. Work experience verification from a current employer may, upon request, be delayed until an official offer of employment. Any offer of employment at a salary step greater than zero (0) or made without prior verification of any required work experience, is contingent upon production of this documentation by the applicant within ten (10) days of the offer. It is the applicant’s sole responsibility to provide this verification of work experience. The College is not responsible for any cost associated with such verifications.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS:

Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Any offer of employment is contingent upon a satisfactory criminal background investigation.