What are the responsibilities and job description for the Network Operations Center Technician position at Enterprise Solutions Inc.?
Job Title: Network Operations Center (NOC) Technician
Location: Allen TX 75002 (Hybrid Remote- 2 days onsite per week)
Duration: 3 months (With the possibility to extend to hire)
Work Shift: Swing Shift- 2:00 PM – 12:30 AM (Wednesday–Saturday)-
Pay Range: $25 - $27.85/hr. on W2
Job Description
General Responsibilities
- NextGen Operations Technicians execute high‑availability incident response for remote‑hosted and Cloud‑enabled customer operations.
- ServiceNow Incident Management, Change Management, and Problem Management
- Remote network surveillance and event response
- Triage and resolution of service‑impacting incidents within SLA’s
- Participation in complex troubleshooting with next‑tier SME’s
- Customer‑facing technical support delivered via telephone, email, and web portal
- Stakeholder communication during service‑impacting events
- Vendor ticket management
Basic Requirements
- Minimum of a High School Diploma
- Must be able to work a 10‑hour shift
Qualifications
- Working knowledge of IP networking and interoperability standards
- 1 years of experience troubleshooting IP network connectivity
- 1 years of experience troubleshooting service and hardware errors generated by:
- Routers
- Switches
- Terminal devices
- Servers
- Endpoints
Working knowledge of networking protocols such as:
- VPN
- BGP
- MPLS
- SIP
Preferred Skills
- Network Operations or Telecommunications industry experience
- Cisco CCST or CCNA certification (plus)
- ITIL Certification
- AWS Cloud surveillance
Key Contributions
- Join Critical Incident tech team and act as a contributor to improving incident management.
- Improve incident triage process.
- Provide critical feedback on processes and knowledge.
Must‑Have Qualifications
- Working knowledge of IP networking and interoperability standards
- 1 years of experience troubleshooting IP network connectivity
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP
- Demonstrated ability to navigate and interpret network drawings (i.e., Vizio drawings)
Software / Technical Proficiency
- Network Operations or Telecommunications industry experience
- Cisco CCST or CCNA certification a plus
- ITIL Certification (Preferred)
- AWS Cloud surveillance
Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Salary : $25 - $28