Java Production Support Engineer

Job Title Java Production Support Engineer

Location Newark, CA- Onsite

Type Contract

Tech Stack

• Frontend: Angular (TypeScript), Bootstrap / Angular Material
• Backend: Java, Spring Boot, Spring Security (JWT)
• Databases: PostgreSQL / MySQL, MongoDB
• Integration: REST APIs

Job Description

• Monitor production applications to proactively identify and resolve issues before customer impact
• Perform proactive production maintenance; manage incidents, outages, s, and on‑call duties
• Investigate production bugs; validate, reproduce, and escalate issues to Engineering & Product
• Implement and manage application monitoring and ing mechanisms
• Troubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workarounds
• Support Engineering with privileged production access requests
• Perform privileged production activities including backup/seeding optimizations, object configuration, job aborts, and performance tuning
• Optimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)
• Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedback
• Work closely with Product Management to suggest improvements and reduce overall support burden
• Support customer‑facing teams (Support, TAM, SE, CS) throughout the customer lifecycle
• Improve support documentation, knowledge base, and automation for front‑line teams.

Skills

Mandatory Skills : Java, JavaScript, Microservices, React, SpringBoot

Good to Have Skills : AWS API Gateway, AWS CloudFormation, Aws Step Functions