Customer Service Coordinator

Job Title: Customer Care Coordinator

Location: Elgin, IL 60124

Duration: 24 months with possible extension

Pay Rate: $22.00/hr on W2

Job Description:

Key Responsibilities

• Coordinate and schedule customer visits, meetings, and demonstration events
• Act as a point of contact for internal teams and visiting customers
• Manage calendars, conference rooms, and onsite scheduling logistics
• Coordinate visitor experience activities, including tours, catering, and meeting setup
• Greet and assist customers and visitors onsite in a professional manner
• Support preparation and updates of presentations, brochures, and customer materials
• Communicate schedules and visit details with internal and external stakeholders
• Assist with general administrative and facility support tasks as needed
• Ensure smooth execution of customer visits and onsite events

Required Qualifications

• 1–4 years of experience in a customer-facing role (administrative, coordination, hospitality, event support, or customer service environment)
• Strong communication and interpersonal skills
• Experience interacting with customers or guests in person
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar)
• Strong organizational and multitasking abilities
• Professional demeanor and strong attention to detail
• Ability to work onsite full-time in Elgin, IL
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Bilingual in English and Spanish
• Experience coordinating events, customer visits, or meetings
• Experience supporting presentations or customer-facing materials
• Familiarity with Microsoft Office tools
• Exposure to Oracle tools or similar systems
• Experience in hospitality, front desk, or administrative coordination roles

Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.