Operations Manager 5

OPERATIONS MANAGER 5

SUMMARY OF RESPONSIBILITIES
The Operations Manager 5 provides operational, compliance, and leadership oversight across assigned HolBrock Estates Assisted Living and Lighthouse Behavioral Health Center residential facilities. The role combines responsibilities within the scope of Operations and Compliance Officer, Assisted Living Manager, and Facility Director, overseeing daily operations, 24/7 staffing, staff supervision, facility and licensing readiness, regulatory compliance, audits, resident services, safety, emergency response, and quality improvement. The position ensures adherence to applicable COMAR, OHCQ, CARF, CSA, ASAM, and organizational requirements, coordinates with internal departments, providers, families, and regulatory agencies, and promotes safe, compliant, trauma-informed, and person-centered services across all assigned facilities.

COMPANY: Enterprise Management Solutions, LLC

DIVISION: Operations

ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of the COO)

CLASSIFICATION

Full-time, W-2 employee — 40 hours per week, allocated across the following affiliated facilities:

• HOLBROCK ESTATES AT 809 N ROSE STREET, LLC
• HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC
• HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC
• HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC
  

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE, LLC
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET, LLC
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY, LLC
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET, LLC
  
  

WORK SCHEDULE: Monday–Friday, 8:00 AM–5:00 PM, with on-call availability for emergencies and manager coverage.

COMPENSATION: $18.00–$25.00/hour, based on experience, credentials, expertise, and available company budget.

BENEFITS: Eligible employees may receive PTO, family/medical leave, health benefits or reimbursement, supplemental insurance, retirement savings, and professional development support.

TRAVEL: Approximately 50% travel between sites in Maryland, Washington, D.C., and Virginia.

Key Responsibilities:

• Oversee daily operations, 24/7 staffing, facility readiness, safety, and compliance.
• Supervise staff and coordinate with HR, nursing, maintenance, Special Police, finance, and leadership.
• Manage the Corporate Compliance Program, risk assessments, policies, and staff compliance training.
• Coordinate audits, inspections, mock surveys, investigations, and corrective actions.
• Monitor records and operations for compliance risks, deficiencies, and irregularities.
• Maintain compliance documentation and confidential reporting procedures.
• Report significant findings and improvement plans to leadership and/or the Board.

DISCLOSURE: Responsibilities are representative and may be modified or expanded based on organizational needs.

As Assisted Living Manager

• HolBrock Estates at 809 N Rose Street
• HolBrock Estates at 1638 Ruxton Avenue
• HolBrock Estates at 1620 Druid Hill Avenue
• HolBrock Estates at 3021 Garrison Boulevard

Key Responsibilities:

• Oversee operations, staffing, resident services, supervision, training, and performance.
• Conduct facility walkthroughs and maintain inspection and licensing readiness.
• Ensure 24/7 staffing and compliance with COMAR, OHCQ, infection control, and documentation requirements.
• Coordinate resident care, service plans, medical/psychosocial needs, and delegating nurse orders.
• Respond to emergencies, behavioral concerns, safety issues, and required notifications.
• Maintain trauma-informed, person-centered care, confidentiality, and quality improvement.

As a Facility Director

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 2140 Druid Hill Avenue
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 1116 E 20th Street
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 1723 Gwynns Falls Parkway
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER, LLC at 1114 E 20th Street

Key Responsibilities:

• Oversee ASAM Levels 3.1, 3.3, and 3.5 residential operations and required on-site coverage.
• Maintain 24/7 staffing, supervise staff, and ensure facility readiness.
• Conduct walkthroughs and maintain safety, documentation, and regulatory compliance.
• Coordinate resident intake, discharge, transitions, assessments, and care plans.
• Support audits, licensing inspections, investigations, and corrective actions.
• Respond to emergencies, behavioral concerns, grievances, and urgent facility needs.
• Ensure staff training, confidentiality, and trauma-informed, person-centered care.

Qualifications:

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS
Candidates must meet the following minimum qualifications to be considered for this role:
Must be eligible to serve as a Facility Director under Maryland COMAR standards
Must pass background and reference checks

Education

• Bachelor's degree in Human Services, Psychology, Public Health, or related field
  
  

Licenses/Certifications

• Must meet Maryland’s minimum qualifications to serve as an Assisted Living Manager including the 80hour ALM certification
• Valid driver’s license and reliable transportation required
• Must maintain active CPR/First Aid certification
• Must be a certified medication technician
  
  

Experience

• Minimum 5 years of experience in behavioral health, residential care, or treatment program management
• Minimum 1 year of supervisory or leadership experience