Service Account Manager

Job Summary:

We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects.

The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment.

Specific Responsibilities:

• Serve as the primary point of contact for assigned commercial service accounts.
• Build, maintain, and grow strong client relationships through consistent communication and service excellence.
• Conduct site visits, client meetings, and walk-throughs as needed
• Understand client needs, priorities, and upcoming project opportunities.
• Manage renewals, proposals, and service agreements.
• Expand service Client Base by face to face, phone, and email.
• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Deliver prompt, professional solutions to service customer inquiries.
• Work to meet immediate goals of customer needs withing the service department.
• Provide customer feedback on performance.
• Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management.
• Assess, evaluate, and report on overall team and individual team member performance.
• Prepare and allocate budgets.
• Research and identify new business opportunities.
• Collaborate with other senior leadership regarding business strategies within the Service Department
• Evaluate job profits and revenue and calculate risks for your projects.
• Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls.
• Ensure all work orders, service tickets, and client updates are completed accurately and on time.
• Provide job cost tracking, change order management, and budget oversight for service projects.
• Collaborate with estimating to prepare and deliver quotes and proposals.
• Ensure safety compliance and adherence to company policies during service operations.
• Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets.
• Resolve client issues quickly and professionally.
• Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor.
• Identify opportunities within existing accounts to expand service offerings.
• Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects.
• Participate in client presentations and follow-up meetings to secure new work.

Enterprise Electrical Core Values: 

• Safety First, Safety Always (Safety) 
• Committed to Excellence (Greatness)
• Plan it, Do it, Own it (Accountability)
• Learn it, Know it, Teach it (Mentorship)
• One Team, One Goal (Teamwork)
• Positive Attitude Required (Positivity)

Skills and Qualification:

• 5 years of experience in account management, service coordination, or project support (electrical or construction industry preferred).
• Understanding of electrical service work, materials, and terminology.
• Strong communication and customer-service skills.
• Ability to manage multiple accounts, service calls, and priorities simultaneously.
• Proficient in scheduling tools, CRM, or service management systems.
• Valid Texas driver’s license and ability to travel locally for client visits.

Benefits:

• Close knit, team-oriented work environment
• Medical, Dental and Vision Insurance
• 401K
• Bonus opportunities
• PTO
• Continuing Education Opportunities and Resources

Full-time employment opportunity

A nurturing culture that emphasizes teamwork and support

Health insurance coverage, including dental and vision

401(k) plan available after 90 days of employment

Paid Time Off (PTO) in addition to sick leave days

Annual paid holidays amounting to 9 days

Access to ongoing educational resources and opportunities

Paths for career growth and training available