Electrical Service Manager

The Service Manager is responsible for building, leading, and scaling Enterprise Electrical's service department for the San Antonio branch. This role is a ground-up leadership position and is not an inherited or fully established service operation. The Service Manager will oversee service execution, pricing, customer relationships, technician performance, and profitability while ensuring all work is completed safely, compliantly, and to Enterprise Electrical standards.

Enterprise Electrical is a fast-growing commercial electrical contractor specializing in design-build and service work. We value accountability, integrity, teamwork, and continuous improvement. The Service Manager plays a critical role in expanding service revenue, improving margins, and establishing scalable service processes that support long-term branch growth.

Essential Functions, Duties, And Responsibilities

Tasks may include, but are not limited to the following:

• Build and launch the service department from the ground up, including workflows, pricing practices, and operational structure
• Provide leadership and oversight for all service operations, including planning, execution, and job closeout
• Leverage hands-on commercial electrical experience to ensure high-quality service work and code compliance
• Estimate, price, and approve service work including time-and-material and small project scopes
• Utilize Excel-based tools and internal pricing models to support accurate estimating and profitability
• Serve as the primary customer-facing leader for service clients and service-related inquiries
• Build and maintain strong customer relationships while identifying opportunities for repeat and expanded service work
• Directly manage service technicians and support future service hiring as the department grows
• Conduct field visits, job reviews, and quality checks to ensure safety, productivity, and workmanship standards
• Ensure compliance with NEC, local codes, OSHA regulations, and Enterprise Electrical safety policies
• Utilize BuildOps service software for service ticketing, tracking, and reporting
• Collaborate with branch leadership to grow service revenue and improve margins
• Experience building systems and structure rather than inheriting them
  
  

Qualifications: Education, Experience, and Skills

Required:

• High school diploma or equivalent required
  
  

Preferred:

• Journeyman or Master Electrician background strongly preferred
  
  

Experience Requirements:

• Minimum of 10 years of commercial electrical experience
• Prior experience running a service department or small business
• Proven experience managing field personnel and service operations
• Experience estimating and pricing electrical service work
  
  

Required Knowledge, Skills, and Abilities:

• Strong technical knowledge of commercial electrical systems and service work
• Ability to estimate and price service projects accurately
• Strong customer service, communication, and leadership skills
• Ability to operate effectively in a startup or greenfield environment
• Proficiency with Excel and general estimating tools
• Ability to adapt to new systems and software
  
  

Associated Knowledge, Skills, And Abilities

• Ability to thrive in ambiguous, fast-paced environments
• Strong ownership mentality and accountability for results
• Ability to balance hands-on technical involvement with leadership responsibilities
• Strong organizational and time-management skills
• Ability to partner effectively with branch leadership and operations
  
  

Enterprise Electrical's Core Values & Job Competencies

To perform the job successfully, an individual should demonstrate the following job competencies:

Cooperation/Teamwork - Works collaboratively with branch leadership, technicians, and customers

Oral/Written Communication - Communicates clearly and professionally with internal and external stakeholders

Attention to Detail - Ensures accuracy in estimating, pricing, and service execution

Attendance/Punctuality - Maintains reliable availability to support service operations

Managing Work - Plans, prioritizes, and executes service work to meet business goals

Results Orientation - Focused on service growth, profitability, and customer satisfaction

Problem-Solving - Identifies service challenges and implements practical solutions

License/Certification

Preferred:

• Journeyman or Master Electrician license
• Valid driver's license with acceptable driving record required
  
  

Working Environment & Conditions/Physical Requirements

• Combination of office and field-based work
• Regular travel within the service territory including San Antonio and surrounding areas up to San Marcos
• Ability to walk job sites, climb stairs, and navigate commercial facilities
• Occasional evening or weekend work may be required to support service needs
  
  

Equipment or Machines Routinely Used in This Position

• Computer, service management software (BuildOps), estimating tools, Microsoft Office Suite, mobile devices, and standard office equipment
  
  

Benefits

• Vehicle allowance
• Fuel card provided
• Company credit card for business-related expenses
• Medical, Dental, and Vision Insurance
• 401(k)
• Bonus opportunities
• PTO
• Paid Holidays
• Career growth opportunities within a growing organization