Senior Manager, Business Process and Operational Excellence

EnTech Engineering, PC is a multidisciplinary engineering and construction management firm devoted to delivering best-in-class design and construction support services for infrastructure and facility projects that strengthen communities nationwide. Based in New York City, our firm is made of engineers, technologists, environmental scientists, construction professionals, and consultants who are passionate about improving the infrastructure, buildings, and communities that surround us.

About the Role: EnTech is hiring a “Senior Manager, Business Process and Operational Excellence” to optimize operations, drive continuous improvement, and lead organizational change. This role focuses on identifying inefficiencies, improving workflows, and fostering a culture of operational excellence.

Responsibilities include but are not limited to:

• Discovery & Stakeholder Engagement: Engage departments through interviews to gain a deep understanding of current processes, uncover key pain points, and identify best practices. Reveal cross-functional challenges and hidden friction points and build early buy-in and trust across departments.
• Process Mapping & Analysis: Identify, document, and evaluate existing workflows. Analyze existing processes to identify inefficiencies, bottlenecks, and systemic gaps. Conduct gap analyses between current- and future-state processes to target improvement opportunities.
• Process Optimization & Redesign: Design more efficient workflows that identify improvement opportunities and reflect holistic company needs, defining the future state before initiative planning to establish clear goals and secure stakeholder buy-in for effective execution.
• Initiative Planning & Execution: Develop initiative roadmaps with clear objectives, timelines, deliverables, forming and leading cross-functional teams to execute process improvements. Ensure alignment and transparency through regular check-ins, progress updates, and review meetings with initiative teams and stakeholders.
• Change Management: Partner with stakeholders to manage the people's side of change by building trust through active listening and transparent communication.
• SOP & Knowledge Management: Develop and maintain user-friendly, up-to-date SOP templates that promote consistency and wide adoption across teams. Collaborate with subject matter experts to ensure all SOPs are accurate, clear, and aligned with operational needs.
• Continuous Improvement & Leadership: Lead continuous improvement projects from concept to completion, evaluating and prioritizing ideas while monitoring adoption and effectiveness. Oversee company-wide data strategy to ensure seamless data flow and prevent valuable information from being overlooked. Serve as a go-to resource for performance support, promote a culture of improvement and drive change through feedback and grassroots initiatives.

Required Qualifications:

• Minimum 10 years of experience in business process improvement, operations, or organizational development
• Bachelor’s degree in Industrial Engineering, Business, Organizational Psychology, or a related field
• Successful experience leading projects across different teams and delivering measurable results
• Proven experience in small-to-mid sized companies is required; large company experience is a plus

Preferred Qualifications:

• Master’s Degree
• Prosci Change Management Certification
• Project Management Professional (PMP)
• Familiarity with workflow tools (e.g., Lucidchart, Visio, Miro).

Key Attributes:

• Strong project management and initiative planning capabilities
• Excellent interpersonal and communication skills – able to build trust and influence at all levels
• Hands-on, self-starter with a proactive, solutions-oriented mindset.

Estimated Annual Compensation:
$90,000 - $130,000/year

Location:
New York, NY

We are an Equal Opportunity Employer. All qualified applicants will receive equal opportunity for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status or other legally protected status. EnTech Engineering participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

Salary : $90,000 - $130,000