What are the responsibilities and job description for the Medical Assistant - Lead position at ENT Specialty Partners?
Clinical Responsibilities
Qualifications
- Room patients and obtain vital signs, medical histories, medication lists, and chief complaints
- Assist physicians and advanced practice providers with ENT examinations and procedures
- Prepare and maintain exam and procedure rooms
- Perform clinical tasks including injections, ear lavages, specimen collection, dressing changes, and point-of-care testing as permitted by state regulations
- Assist with in-office procedures such as nasal endoscopy, cerumen removal, allergy testing, and minor surgical procedures
- Sterilize instruments and maintain infection control standards
- Educate patients on medications, treatment plans, post-procedure care, and follow-up instructions
- Process prescription refills, referrals, prior authorizations, and lab results
- support medical assistants and clinical support staff
- Coordinate daily clinic workflow to maintain efficiency and patient flow
- Train and onboard new employees on office procedures and EMR documentation standards
- Monitor staff performance and provide coaching when needed
- Serve as a liaison between providers, clinical staff, and office management
- Ensure compliance with OSHA, HIPAA, and clinic policies and procedures
- Assist with scheduling coverage and resolving workflow issues during busy clinic hours
- Maintain adequate clinical supplies and coordinate inventory management
- Document accurately in the electronic medical record (EMR) system
- Manage patient messages, phone calls, and provider requests in a timely manner
- Support quality improvement initiatives and patient satisfaction efforts
- Assist with chart preparation and provider schedules
Qualifications
- High school diploma or equivalent required
- Certified or Registered Medical Assistant preferred
- Minimum of 3–5 years of medical assistant experience, preferably in ENT or another specialty practice
- Prior leadership or supervisory experience preferred
- Strong knowledge of medical terminology and clinical procedures
- Experience with EMR systems and Microsoft Office
- Excellent communication, organizational, and multitasking skills
- Ability to work efficiently in a high-volume clinical environment