Medical Assistant - Lead

Clinical Responsibilities:

• Room patients and collect vital signs, medical histories, and chief complaints.
• Assist providers during examinations, procedures, and in-office treatments.
• Administer injections and perform point-of-care testing as ordered.
• Scribe during patient visits and prepare documentation for provider review in the EMR.
• Verify and prepare patient charts, ensuring labs, imaging, pathology, and referral reports are complete.
• Sterilize instruments, operate the autoclave, and maintain clean, well-stocked exam rooms, and clinical supplies as well as remove trash at the end of the day .
• Triage patient clinical calls and respond to EMR tasks, pharmacy coordination, and patient communications.
• Manage medication samples and inventory in compliance with clinical protocols.
• Adhere to HIPAA regulations, infection control standards, and safety procedures.

Team Support & Coordination:

• Serve as a resource for Medical Assistants regarding clinical protocols, workflows, and day-to-day questions.
• Assist with onboarding and training of new Medical Assistants.
• Help coordinate patient flow and room assignments to support efficiency.
• Support communication between the MA team and clinic leadership.
• Escalate workflow or staffing concerns to the Practice Leader as needed.

Additional Support:

• Contribute insights to help improve back-office workflows and patient care processes.
• Occasionally assist with candidate interviews or shadowing coordination when requested.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.
• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.

Qualifications & Requirements:

• 3-5 years of Medical Assistant or clinical experience preferred.
• Medical Assistant Certification preferred.
• Proven staff mentorship/training ability.
• Strong organizational, administrative, and communication skills.
• Proficient in EMR systems and general office technology.

Behavioral Competencies:

• Strong attention to detail, leadership ability, professionalism.
• Effective time management and interpersonal skills.

Work Environment & Physical Expectations:

• On-site, clinical office setting.
• Monday-Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to move throughout the office as needed, including frequent standing, walking, bending, and light lifting. Must possess manual dexterity for handling equipment and the ability to push, pull, and carry items as required.
• Maintain professional appearance and safe, clean workspace.

Qualifications & Requirements:

• 3-5 years of Medical Assistant or clinical experience preferred.
• Medical Assistant Certification preferred.
• Proven staff mentorship/training ability.
• Strong organizational, administrative, and communication skills.
• Proficient in EMR systems and general office technology.

Behavioral Competencies:

• Strong attention to detail, leadership ability, professionalism.
• Effective time management and interpersonal skills.

Work Environment & Physical Expectations:

• On-site, clinical office setting.