What are the responsibilities and job description for the Front Office Receptionist position at ENT Specialty Partners?
As the Front Office Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.
- Greet and check in patients; ensure timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients for scheduling.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient ID and insurance; assist with forms and billing questions.
- Collect and record payments (copays, co-insurance, deductibles, and balances).
- Schedule, reschedule, and confirm appointments.
- Maintain accurate and up-to-date patient records and demographics.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- High school diploma or GED required; prior experience preferred but not required.
- Strong communication, active listening, and time management skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.
