What are the responsibilities and job description for the Front Desk Receptionist position at Dental Architects?
When patients come into our office, they'll be greeted by one of their first impressions: you! You're responsible for greeting and signing in patients, scheduling, verifying insurance and confirming appointments and providing excellent customer service in person and on the phone.
As a Front Office/Receptionist with McCart Family dental your responsibilities will be:
-Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
-Respond to patient questions and or concerns according to company Policies
-Answering Telephones
-Scheduling Appointments
-Confirming Appointments
-Follow up on no shows/cancellation of appointments
-Cash Handling
-Handles registration by entering patient demographic, verifies patient insurance and collects copays
-Data entry to ensure accurate patient billing
-Scanning patient information
-Clear understanding of insurance plans to ensure proper appointment scheduling
-Operate standard office equipment such as calculators, computers, copiers, scanners and facsimile equipment
-Ability to work in a fast-pace environment
-Adhere to company dress and appearance requirements
-Positive contribution to a valued team approach
-Perform other projects/tasks, as assigned
KNOWLEDGE/SKILLS EXPERIENCE/EDUCATION REQUIREMENTS
-Customer Service experience required
-Multi-line phone use needed
-Medical/ Dental office experience helpful
We offer a competitive benefits package, which includes:
- Competitive base salary
- Potential Bonus Structure
- Medical Insurance
- Vision Insurance
- In-House Employee Dental Plan
- Paid Time Off Major Holidays
- Company training & professional development
- Career Advancement from within
- 401K
Key Competencies:
- Excellent communication skills both verbal & written
- Problem-solving
- High energy level
- Excellent customer service
- Dental Software skills
- Multi-tasking skills
Salary : $14 - $18