Patient Access Supervisor

Job Summary

The Patient Access Supervisor oversees front-end operations for a busy ENT clinic, ensuring an efficient, patient-centered experience from appointment scheduling through check-in, insurance verification, and registration. This role supervises patient access staff, ensures compliance with payer and regulatory requirements, and works closely with clinical and billing teams to optimize patient flow and revenue integrity.

Key Responsibilities

Supervision & Leadership

• Supervise, train, schedule, and evaluate Patient Access Representatives

• Ensure adequate front-desk coverage to support clinic volume

• Provide coaching, performance feedback, and corrective action as needed

• Foster a culture of professionalism, empathy, and service excellence

Patient Access Operations

• Oversee appointment scheduling, referrals, and prior authorizations specific to ENT services (audiology, procedures, surgeries, imaging, etc.)

• Ensure accurate patient registration, demographic capture, and insurance verification

• Monitor eligibility, benefits, copays, deductibles, and payment collection processes

• Resolve complex patient access issues and escalated patient concerns

Revenue Cycle & Compliance

• Ensure compliance with payer requirements, HIPAA, and clinic policies

• Reduce registration errors that lead to claim denials

• Collaborate with billing and coding teams to ensure clean claims

• Monitor front-end key performance indicators (KPIs) such as authorization turnaround and check-in accuracy

Process Improvement & Reporting

• Identify workflow inefficiencies and implement process improvements

• Maintain training materials and standard operating procedures

• Generate and review reports related to productivity, quality, and patient access metrics

• Participate in audits and performance improvement initiatives

Collaboration

• Coordinate with providers, nurses, audiologists, and surgical coordinators

• Support clinic growth initiatives, including new providers and service lines

Qualifications

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum 3–5 years of patient access, front desk, or registration experience in a medical clinic

• At least 1–2 years of supervisory or leadership experience preferred

#IDtenn