Consumer Auto Title Specialist

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The Consumer Title Auto Specialist position is responsible for accurate and timely preparation of all motor vehicle titled and non-titled auto related loan files, to include evaluating member supplied information and all supporting documentation. The Consumer Auto Specialist will review all support documentation including, but not limited to, purchase orders, title work, lease buyout packages, and sales tax to assemble a completely documented file for closing. The Specialist is also responsible for management of the motor vehicle lien perfections in accordance with the rules and regulations for all states, while protecting the credit union's collateral and reducing potential risk and loss. This position is responsible for the funding and disbursement of loan proceeds and ensuring any liens on titles are released.

Essential Functions:

• Process auto loans to include:
  • Have an understanding of the calculating of sales tax based on city, state, and county requirements.
  • Schedule loan closing by using Docusign, in branch, or mail loans for documentation to be executed.
  • Reviewing closing documents, while adhering to all state DMV policies.
  • Analyze and complete all motor vehicle title documents, submit to appropriate county and state DMVs to ensure credit union lien perfection, and ensure member's ability to transfer ownership and register vehicle as applicable.
  • Facilitate ongoing title training classes.
  • Following up with dealer, members, other financial institutions for missing titles and title documents.
• Manage outstanding motor vehicles title reports to ensure adherence of required fulfillment timelines.
• Handles email and phone requests.
• Maintain and specialize State to State title requests
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent
• Bachelor's Degree in Business Administration, Finance, or similar preferred
• 4 years' experience motor vehicle titling / lien perfecting in a consumer lending environment, titling office, or dealership required

Technical or Specialized Knowledge/Skills:

• Mastery of motor vehicle documents and requirements for all transaction types such as private party purchases, dealer purchases, lease buy-outs, refinance transactions, and free and clear titles.
• Comprehensive knowledge of auto loan products.
• Strong communication skills, including the ability to train others, develop clear and concise policy, procedure, and training curriculum recommendations.
• Strong ability to problem solve.
• Ability to analyze member and state provided motor vehicle documentation.
• Proficient computer skills to include Microsoft Word and Excel.
• Organized, detail oriented and ability to multi-task

Additional Information

PAY RANGE: $27.50-$30.50/hr (S13), plus 10% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 04/27/2026. Please submit your application at your earliest convenience to be considered.