SENIOR MANAGER, PRODUCT SUPPORT & REPAIR STATION- JOB # 1123

Leadership & Operations

• Lead daily operations for Enstrom’s Product Support and FAA Repair Station organizations.
• Establish operational priorities, staffing plans, and resource allocation strategies to meet business and customer needs.
• Develop, coach, and mentor team members while promoting accountability, safety, continuous improvement, and customer excellence.
• Support workforce planning, succession planning, employee development, and performance management.
• Monitor departmental performance and implement improvements to increase productivity, responsiveness, and efficiency.

Product Support & Customer Experience

• Oversee technical support, maintenance training, parts support, and customer service operations.
• Strengthen relationships with authorized service centers, maintenance providers, customers, dealers, operators, suppliers, and business partners.
• Serve as the escalation point for complex customer concerns, technical issues, and service-related challenges.
• Partner with Sales and Marketing to improve customer satisfaction, retention, and aftermarket growth.

Repair Station Management & Regulatory Compliance

• Provide leadership and oversight for FAA Part 145 Repair Station operations, including aircraft maintenance, component repair, and post-production completion work.
• Ensure compliance with FAA regulations, Repair Station Manual requirements, company procedures, and applicable industry standards.
• Partner with Quality Assurance and Regulatory Compliance to maintain audit readiness and ongoing compliance.
• Support corrective actions, process improvements, and operational controls.

Cross-Functional Collaboration

• Work with Engineering, Manufacturing, Quality, Flight Operations, and Sales to resolve technical, operational, and customer-related issues.
• Improve communication and coordination across departments to support timely issue resolution and efficient service delivery.
• Support strategic initiatives related to product support, operational scalability, customer satisfaction, and business growth.

Business Planning & Performance Management

• Develop and monitor operational metrics, departmental goals, and performance indicators.
• Prepare reports, staffing analyses, budget recommendations, and operational updates for executive leadership.
• Support annual budgeting, forecasting, workforce planning, and resource management.
• Identify opportunities to improve service delivery, operational performance, and customer experience.

Required Knowledge, Skills & Abilities

• Leadership and team development experience in a technical or operational environment.
• Strong understanding of aviation maintenance operations, technical support, and customer service processes.
• Working knowledge of FAA regulations, FAA Part 145 Repair Station requirements, maintenance documentation, and aircraft support programs.
• Ability to communicate effectively with technicians, mechanics, engineers, customers, regulatory representatives, and executive leadership. Strong analytical, problem-solving, decision-making, organizational, project management, and communication skills.
• Ability to manage multiple priorities while balancing operational, regulatory, and customer requirements.
• Proven ability to build collaborative relationships across departments and organizational levels.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Ability to maintain confidentiality and handle sensitive business information appropriately.
• Knowledge of rotorcraft operations, aerospace manufacturing, and aftermarket support programs preferred.

Qualifications

• Bachelor’s degree in Aviation Management, Aviation Maintenance Management, Engineering, Operations Management, Business Administration, or related field preferred.
• Minimum of five years of leadership experience in aviation, aerospace, technical support, repair station operations, manufacturing, maintenance, or a related technical environment.
• Experience leading customer support, product support, maintenance, service center, repair station, or operational teams. Demonstrated success leading cross-functional teams and implementing process improvements.
• Working knowledge of FAA regulations and aviation maintenance or technical support operations.
• FAA Part 145 Repair Station experience, rotorcraft experience, A&P certification, or equivalent aviation technical leadership experience strongly preferred.
• Proven ability to improve operational performance, develop teams, and enhance customer satisfaction.

Physical Requirements

• Frequent use of computers and standard office equipment.
• Ability to sit, stand, walk, and communicate effectively throughout the workday.
• Ability to walk through manufacturing, maintenance, hangar, and repair station environments.
• Occasional lifting of materials, tools, equipment, or training supplies. Occasional travel for customer visits, dealer support, training events, industry conferences, and other business needs.

This is an on-site leadership position based in Menominee, Michigan. Travel may be required based on customer, operational, and business needs.