What are the responsibilities and job description for the Customer Success Manager position at Ensora Health?
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
As a trusted advisor to high‑value customers, this role plays a critical part in driving adoption, value realization, renewals, and long‑term retention. You will partner closely with customers to understand their goals, shape success strategies, and proactively identify opportunities for growth. In addition to managing complex customer relationships, you will mentor junior team members and contribute to continuous improvement across the Customer Success organization.
What You’ll Do
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
Job Description
As a trusted advisor to high‑value customers, this role plays a critical part in driving adoption, value realization, renewals, and long‑term retention. You will partner closely with customers to understand their goals, shape success strategies, and proactively identify opportunities for growth. In addition to managing complex customer relationships, you will mentor junior team members and contribute to continuous improvement across the Customer Success organization.
What You’ll Do
- Proactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needs.
- Partner closely with cross‑functional teams to advocate for customer needs and influence outcomes.
- Serve as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective support.
- Design and execute customer success strategies that drive adoption, satisfaction, and long‑term value.
- Monitor customer health and contribute to renewal and retention efforts.
- Stay current on industry trends, best practices, and relevant technology advancements.
- Ensure all customer engagements align with company policies, standards, and values.
- Mentor and support junior team members by reviewing customer strategies and sharing best practices.
- A strong customer‑first mindset with a passion for helping customers succeed.
- Proven experience mentoring others and contributing to team development.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and comfort troubleshooting customer challenges.
- Ability to collaborate effectively with cross‑functional partners.
- Adaptability and willingness to learn and apply new technologies.
- Technical aptitude and familiarity with relevant platforms and tools.
- Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.
- 5 years of experience in Customer Success or a related role.
- Experience working with CRM systems.
- Ability to work independently while contributing as part of a team.
- Willingness to travel as needed
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.