What are the responsibilities and job description for the Customer Success Manager position at PriceEasy AI?
PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.
We are seeking a highly motivated Customer Success & Implementation Specialist to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success with the PriceEasy platform.
Key Responsibilities:
Customer Onboarding & Implementation
- Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients.
- Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments.
- Understand client-specific goals and configure the platform accordingly.
Software Training & Enablement
- Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives.
- Create and maintain user guides, training videos, and help center documentation.
- Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform.
Customer Success & Relationship Management
- Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement.
- Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value.
- Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI.
Technical Support & Troubleshooting
- Provide first-line support on product-related questions, configurations, and usability.
- Escalate technical issues to product or engineering teams with proper documentation.
- Ensure timely resolution and follow-up for customer-reported issues.
Qualifications:
- 3 years experience in customer success, implementation, or training roles in a SaaS or enterprise software environment.
- Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software.
- Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms.
- Comfortable conducting live demos and training for both small and large groups.
- Self-starter with outstanding project management, organizational, and interpersonal skills.
Compensation Structure: OTE: $125,000 - $140,000. (Base $80,000 to $110,000 Variable Bonuses Commission)
This is 100% work from Office Position in Houston. If this does not work for you, PLEASE DO NOT APPLY
Health, dental, and vision benefits
Salary : $80,000 - $140,000