What are the responsibilities and job description for the Help Desk Analyst (On-site) position at Ensign Services and Careers?
About the Opportunity
Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following –
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following –
- Troubleshooting remote desktops, laptops, printers, and other hardware peripherals.
- Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment.
- Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed.
- Assisting with other IT support responsibilities as needed.
The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
- 1 years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
- Good troubleshooting methodologies and basic knowledge of, including but not limited to the following – Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
- Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email
- Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
- Ability to prioritize, multitask and work under time constraints
- Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
- Ability to be flexible and adapt to changes in regard to expectations and the organization
- Ability to hold peers accountable for and work as a team to achieve success
- Ability to travel onsite to our office location in Salt Lake, UT
Shift Options
We are looking to fill a position on our mid-shift team, working the following hours –
- Monday - Friday – 9:00am-5:30pm PST
Compensation
- We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour withy opportunities to increase another $2/hour in your first year based on performance and achievement.
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: San Juan Capistrano, CA (no remote options)
Salary : $20 - $22