What are the responsibilities and job description for the Help Desk Specialist position at ENS Solutions, LLC?
As a Help Desk Specialist, you possess and apply skills on multiple complex work assignments. These assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. We need someone who can operate with appreciable latitude in developing methodology and presenting solutions to problems. You contribute to deliverables and performance metrics where applicable. This position is 100% on-site.
Requirements
Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.
Requirements
- Must possess a minimum of active TS/SCI and willingness to obtain a CI Poly.
- Demonstrated experience serving customers who need technical assistance via phone or e-mail, troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service.
- Demonstrated experience working help desk issues in a classified environment.
- Excellent oral and written communication skills.
- 4 years of experience in the related field with at least a portion of the experience within the last 2 years or a Bachelor's Degree in an area related to the related field from an accredited college or university recognized by the U.S. Department of Education.
Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.
- Why ENS?
- Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
- 401k Contribution from Day 1
- PTO 11 Paid Federal Holidays
- Long & Short Term Disability Insurance
- Group Term Life Insurance
- Tuition, Certification & Professional Development Assistance
- Workers’ Compensation
- Relocation Assistance