Customer Service & Order Entry Representative

Title: Customer Service & Order Entry Representative

Reports to: VP Sales & Marketing

Job overview:

This is an entry-level position. Previous customer service or administrative experience is preferred but not required. This individual is to answer phones, enter customer orders, communicate delivery timelines for customer orders and to work with Operations Manager on production scheduling. Proficiency in communicating with customers and prospective clients is critical.

Responsibilities and Duties:

• Process customer purchase orders and assist with additional customer service and sales support functions as assigned
• Working with production Plant Managers on customer order scheduling and shipping
• Communicate via phone and email with customers regarding product support and order timelines.
• Field inbound phone calls and route to appropriate team member for follow-up
• Enter lead generation data into SUGAR CRM program
• Assist customers with basic product questions and troubleshoot common issues via phone and email
• Shipping paperwork and arrangements with carriers for customer shipments
• Routing qualified opportunities to appropriate Sales Representative for further development

Skills and Competencies:

• Proficiency with Microsoft Office to include Excel, Word, Outlook
• Experience using Zoom and/or TEAMS communication platforms
• Effective communication over the phone (and email)
• Problem solver (define the problem, generate alternatives, evaluate, and select alternatives)
• Experienced and willingness with cold calling prospective customers
• Time management skills- ability to multi-task and stay organized.
• Ability to work collaboratively in a team environment
• 0–5 years of customer service, administrative, or related experience preferred
• Experience in the Water Treatment Industry preferred, but not required
• College degree preferred.
• This position works in a fast-paced manufacturing environment requiring frequent communication with customers, production staff, and shipping personnel

**Summary of Benefits**

• Medical / Dental (Medical Mutual) cafeteria style plan where employee pays for 35% of total benefits chosen. Vision (EyeMed) and Life/STD/LTD/ADD (Anthem) 100% Paid by Enpress.

• Anthem Life Insurance @ 150% of base salary up to $250,000

• Anthem Short Term / Long Term Disability - 60% of payroll

• Anthem Accidental Death & Dismemberment - 60% of payroll

• 401k Plan with Company match of .50 of every dollar contributed by the employee up to 6% - eligible after 90 days of employment

• Flexible Spending Account – Administered by TASC

• Paid Holidays

• PTO/Vacation accrual program beginning after 30 days of employment

• Profit share bonus program

• The employee qualifies for healthcare benefits on the 1st day of the following month following 30 days of employment

*Background and Drug Screen are Required