Call Center Representative (Remote)

Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL or South Jordan, UT.

About Enova:
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTM platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. In the role of an Application Support Representative, you will undergo a comprehensive three-week training program to specialize in a specific brand. Following the completion of training, you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process.

Responsibilities:

• Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
• Educate customers by explaining the distinctive features and advantages of Enova's products and services
• Initiate proactive outreach to customers as needed, encouraging them to finalize their loan application
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Benefits:

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option
• PTO & paid holidays off
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Plus so much more!

Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Utah, Wisconsin, Nevada, Arizona, New Mexico, Idaho, and Wyoming.

About Enova:
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Loan Processor, you will specialize in a specific brand through our comprehensive 3-week training program. Following training completion, your main responsibility will be processing loan applications, overseeing every loan in your assigned pipeline from initial submission to approval status.

Responsibilities:

• Manage a queue of loan applications, ensuring compliance with established quality standards for processing
• Initiate outbound calls to customers to verify details on loan applications and collect additional information if required
• Resolve customer issues efficiently through phone, email, or fax communication channels
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail at enova.com/culture

Shifts available (Central Time):

• Sun 10:00am-6:30pm, Mon-Thur 11:15am-8:00pm
• Tue-Fri 11:15am-8:00pm, Sat 8:30am-5:00pm
• Tue-Fri 10:00am-6:45pm, Sat 8:30am-5:00pm
• Mon-Fri 11:15am-8:00pm

Start Date:

• 7/6/2026