What are the responsibilities and job description for the Production / Technical Support (W2 Only) position at Enormous Enterprise LLC?
Company
Enormous Enterprise LLC
Location:
Charlotte, NC
Posted
September 10, 2025
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Description
look for nearby Candidates ( Only W2)
Must Have Skills
Microsoft Office
Production Support
Splunk
Job Description
The Production Services identifies possible production failure scenarios, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards and procedures.
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts, and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business areas.
Apply
Enormous Enterprise LLC
Location:
Charlotte, NC
Posted
September 10, 2025
Apply
Description
look for nearby Candidates ( Only W2)
Must Have Skills
Microsoft Office
Production Support
Splunk
Job Description
The Production Services identifies possible production failure scenarios, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards and procedures.
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts, and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business areas.
Apply